Originally told would take 4-6 weeks, took 9 weeks and only after I called them did I find out my products were ready. Installation team had to come back as the first time there was a piece missing and no cutting board. Backsplash is unlevel at 1 seam and can't be fixed. Staff not very good at returning calls or calling when they promise to. Installers did the best they could to make countertops as good as possible.