BEWARE !! "James Ball Plumbing & Heating" was contracted to replace hot water tank by the renting company. During the installation at my property, he seemed preoccupied and was rushing the replacement process, possibly due to over confidence or rushing for next job. Unfortunately, the tank's transportation caused damage to the front entrance floor nosing and steps of a 2016-built house. Additionally, the stairs' carpet got stained, usually preventable with the use of mats during installations. "James Ball Plumbing & Heating" acknowledged the issues and agreed to fix them independently of parent company. However, upon closer inspection, the damaged entrance nosing requires professional attention. Its current state poses a safety risk, as someone could injure their foot if not careful. Despite the agreement, "James Ball Plumbing and Heating" is unresponsive and not returning any messages.
- Approximate cost of services:
- $999.00
- Company Response
Hello
We are no longer using Homestars (cancelled Jan 1) so this issue was a miscommunication on our behalf. We will get our carpenter there asap to fix the nosing.
Feel free to contact me directly dennis@jbph.ca
Sorry for any inconvenience.