I've been an Applewood customer for 7 years. My first house we (and the builder) went with Applewood for the furnace and later a humidifier and I had nothing but trouble with that system (heating and cooling problems and lots of service calls). Admittedly, we bought the AC from someone else, but Applewood would come out in the winter months too for heating problems. I blamed my builder for the issues I had with that system until now... My second house and this time I purchased a Carrier AC from them. In my first year everything worked great. The second year, a service call needed to get the AC going (blowing warm air) at the beginning of the season. This year, blowing warm air again, they tell me that the coil is leaking and needs replacing. They sent a tech to diagnose on the visit, no parts in hand to perform the repair. I call the office, they say two people are needed to change the coil. Today, coil is replaced by one person and they hand my wife a bill of $400 for the 2 service calls (oh, btw, the coil is supposedly under warranty, no estimate was provided). My wife phones me at work with obvious concern over the charges. I ask her to wait so I can dispute the costs and she says, the tech called the office and was instructed not to leave until he receives payment from her. These thugs are cash grabbers selling and installing crap. Be warned...
- Approximate cost of services:
- $2,500.00