I have been paying monthly for years for my heating protection plan and when I had problem with my furnace, I did not get help. I call Direct Energy Essential Home Services to report about my furnace problem. I was told that a service man will come next day between 5:30pm to 9:30pm to service my furnace. I waited from 5pm to 11pm and no one from Direct Energy called or came. Q: What kind of services is Direct Energy Essential Home Services providing their customers? Q: How many days are the customers supposed to wait in the winter before they get service from Direct Energy Essential Home Services when their furnace broke down?
- Approximate cost of services:
- $2,000.00
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