Gwen in Toronto

I'm a pretty tolerant person and take up a lot of "mess ups" from the company before complaining. After a year, I noticed their services were ranging on the poor side after sending me non-professional cleaners. I received a lot of questionable cleaners. One cleaner even mentioned that my house was pretty clean and didn't complete the job thinking it's probably okay to not do those areas. There were cleaners and I ended up cleaning after them (this was 70-80% of the time). I would complain and the company does not respond. When they did respond and proposed to schedule a reclean, no one showed up on the day of the reclean. I would email them and they did not respond at all. They are also inflexible. They will not clean certain things or do certain things, like move objects around so you can get behind them and clean them. Only one cleaner (who was actually a professional) cleaned the counters of my kitchen and the sink. But they do not touch anything else in the kitchen. They also refuse to remove items from the fridge before cleaning the fridge. That would mean that someone has to be there to physically remove everything and put them back in when they're done. That means I'm losing a day's pay to stay at home so they can do a 1-hour job. Every time a cleaner comes, it's a different person. I've requested multiple times to have the same cleaner. My schedule is fixed and I've committed for the year, so they should have the same cleaner coming and assigned to my home. Nope, this does not happen. I get different cleaners and end up with different and inconsistent results. A lot of post-clean-ups. I had a cleaner who used his hands to wring the mop instead of using the mop spinner. So his hands not only had dirty mop water but the floors were really wet and it could wrap the wood floors. I had a cleaner who ruined a vintage console table (it was originally furnished in an executive office at CIBC) by wetting the table and placing paper on top that got stuck. The tabletop got ruined... I would not pay for this service again. Desperately trying to find another service. If I need something cleaned, just CLEAN it. These services aren't worth it if you have certain cleaning needs. but if you need someone to do the bare basics that can take 2 hours to do, then it'd be easier if you do it yourself than hire this company. The low price isn't worth it. You get what you pay for.