Removed Carpet from Staircase and Replaced with Hardwood
Last week, Ideal Stairs replaced our carpeted stairs with hardwood stairs and we are so thrilled that we made them our first choice. Our introduction to Ideal Stairs came as a result of a project they had recently completed in our neighbourhood and had their signage posted. Our initial telephone contact was with Mesh who responded to our request for a quote in a timely manner. After providing Mesh with pictures of our stairs, we had a virtual consultation and he gave us a detailed explanation of what the process entailed. He was readily available to address any additional questions we had prior to our decision-making and confidently assured us that we would not be disappointed with any work undertaken. Once the project got started, Rajan communicated with us daily to ensure that we were pleased with the work completed and to address any concerns we had, as well as to keep us apprised of their scheduling. During one of his courtesy visits, after a discussion with Rajan, he suggested replacing the spindles for an updated look. Without hesitation, we took his professional advice which we appreciated and are so glad that we did. This has definitely added a WOW to the finished project and our oak staircase looks impressive. The team of workers worked diligently throughout the project and executed their craftsmanship with excellence. At the end of each day, before leaving, they ensured that the workspace was thoroughly cleaned up. They did an exceptional job in turning our mundane stairs (including replacing the stringers) into a masterpiece within a week. The quality of their work and attention to detail is evident throughout. Upon completion of the project, both Rajan and Mesh followed up with us to ensure our satisfaction with the finished product. Our stair project was reasonably priced and the company also absorbed some of the costs for the additional material which was required to reinforce the safety of the upper railing. We are very thankful to Rajan, Mesh and their masterful team for going above and beyond our expectations and making our experience a memorable one. Thank you gentlemen for a job well done and God bless you all!
- Approximate cost of services:
- $8,300.00
- Company Response
Hello Cindy, thank you for your review and recommendation. Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We are very excited to hear about your great experience with our team from the initial conversation with Mesh to receive a quote to Rajan's daily communication to ensure the project was running as scheduled. We understand the importance excellent service and providing regular updates, and we're glad this showed throughout the project. We hope you continue to enjoy your beautiful new stairs for many years to follow. On behalf of the Ideal Stairs team we would like to thank you for choosing us to be a part of your renovation. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.