Kim in Calgary

Extremely Poor Service and Over Charging The service call was for a diagnostic of the furnace, it was supposed to be $67+gst, my senior parents were charged $404.78 and no work was done. The service man said the furnace fan needs to be replaced and would cost $2K to place and 1 week wait time! Alternatively my parents could install a new furance for $8000. We got second opinion and another company fixed it for $200 and it was only thermostat malfuncition. But the Instant Plumbing & Heating service man still charged my senior parents for total of $404.78 for taking measurements for the possible new furnace installation! No receipts or invoice is given to justify his work. We called Instant Plumbing to complain, they acknowledge that it was over charged and will refund us and that they will send out invoice for our record. It has been 2 months, no refund, no invoice. We emailed them several times, no response. We have all the emails from their office, too bad its just empty promises. There are lots of company out there with more integrity and professionalism, you are better off with anyone of of them then this company!