Unprofessional and incompetent.
Sporty communication from the get go should have been a red flag. Installation was plagued with mistakes and communication was non existent.
- Approximate cost of services:
- $80,000.00
- Company Response
Dear Zach in Toronto,
We apologize for any inconvenience caused during your recent experience with a company you believe to be ours. While we appreciate your feedback, we would like to clarify that we have no record of doing business with you.
We take your comments seriously and we would like to assure you that we take great pride in providing professional and competent service to all of our customers. We understand the importance of effective communication throughout the installation process and we regret that you had a negative experience with another company.
If you would like to discuss any further details or if you have any concerns that you would like to address with us, please do not hesitate to contact me directly: Brian Wideman, 519-669-9145. We are always open to feedback and are committed to improving our service to meet the needs of all our customers.
We hope that we may have the opportunity to serve you in the future and provide you with the high-quality service that our customers have come to expect.
Best regards, Brian Wideman, owner Heinz Custom Woodworking in Elmira Ontario