Rob Howarth from York

Part way through a job. Regular cleaning on a 15 year-old raypac boiler which was working fine. But while being cleaned the bracket for the burners broke. I can believe it was rotting out all on its own, but still a little frustrating to go from a working furnace to one that is now burning poorly, and that needs the burners (or at least the bracket for them) replaced asap. Hoping for a happy ending (i.e. that a part is available tomorrow, and that its not too expensive) but will have to wait until the morning to know. I have been very happy with Sunny and his colleagues through the years, the quality of their work, and their timely response (they installed this unit 15 years ago). Hope this tale ends well too. ...So Silvio showed up at 8pm on Friday evening and got the job done. Very impressive work. Thanks Silvio.