Irene in Toronto

I have undergone multiple cross-continent 40-foot container household moves and never had any problems. This is the worst experience I've had! I need to move my furniture into storage for 1 week for floor renovation. At the same time, I'm shipping my baby grand piano to my son in Saskatoon. I stressed many times that I have a LOT of stuff, collectibles and breakables and requested that the packers pack them for me. I'm prepared for pay for the time and service and reserved for a 2-day move. I planned to have the breakables lightly packed and left in the kitchen where there's no renovation - to save time and material. No one ever came to check out the things. DAY 1, the movers came with NO packing material, no boxes or even paper! They said no one told them! So they just moved some furniture. They demanded e-transfer of payment of the day's service that night. DAY 2, they came with huge Rubbermaid boxes and I questioned if they were ok to leave these boxes in my house for a week. After unsuccessful communication with these non-English speakers, I gave up and let them do whatever. Their truck was too small and cannot fit all my furniture. So they left most of those in the kitchen and took the boxes away. Another demand of immediate payment that night. DELIVERY DAY - they demanded immediate e-transfer of payment early in the morning and virtually threatened that they will not unload unless money received! Even though they have my piano in their hands. I had some problem with my phone and the computer was "packed". But they will not take cash or cheque! If my daughter-in-law was not there to help, I can't imagine what they'd do. No more Rubbermaid boxes were found! They delivered many large-size cardboard boxes (which they charged), not of the highest quality and some seemed used. Obviously they repacked the stuff from the Rubbermaid boxes. On opening the boxes, I found that they've just dumped contents of several desk drawers into one, and glass picture frames were not protected at all! Some things were not found to-date! Some cabinets were just moved with all contents inside. Of course they were badly shuffled around. My white fabric headboard now has black finger prints. The 2 bed bases (with drawers) that made up a king size bed were put together without removing the plastic wrap that went around them top to bottom. I have no way to lift the bases to get the plastic from underneath so now I have pieces of plastic sticking out from under the bed. I would have written this review 6 month's ago if the piano was not in their storage! DELIVERY OF PIANO - only 1 day advanced notice was given for the delivery. Their man drove the truck from Toronto to Saskatoon and apparently they have already left before letting me know, despite my request of an expected delivery date. On arrival, they again insisted on immediate e-transfer of payment before they would deliver. I totally understand that only 3 steps were included in the move and additional steps cost extra. But the movers would not negotiate, insisting that we haven't paid for the extra steps and left the piano just inside the house without the assembling service promised. No answer to our e-mail complaints. The company has different names, one of them is Easy Moving. This Yuri is VERY RUDE and would not talk on the phone but insisted that everything has to be emailed. Even when I delivered some stuff to their warehouse, I had to email him to open the door!