Nat

I booked appointments with scubbi to clean my home. They didn't show up and then still refused to refund me the cost of the service. When I asked how it was possible that I wasn't able to get a refund for service they didn't provide that manager told that that is the policy they never refund even when they are at fault. I said i would be writing a review. She told me that that was my choice and made it very clear that they don't care at all about customer satisfaction. She did offer me free cleaning is it really free if I didn't get the one i paid for?