S C

i would stay away from this company.. One of their reps came to our home, promoting to replace our existing Reliance hotwater system promising that it would not cost us anything more than what we are paying at the moment, but we would get much more ( tankless water heater, water softener, air purifier, nest thermostat) and they will take over everything from Reliance. This is an energy saving program. we will be paying every month same amount we were paying to Reliance for the new system. He asked to sign a form in order to find out if we are eligible for this program. we two educated people blindly signed it not bothering or read. Many a time I asked the rep., if it can be passed on to the new owners if we decide to sell the house. He assured me of it. Before we know the next day things arrive, and the installment process starts. On third day i get a phone call about approval of my loan. First time i hear the word loan. I was really taken back. I phoned the rep, and the office. Now for the first time I learn that the cost of the equipment is a loan that i am taking from a third party company with an interest, and when i sell the house I have to buy out the balance. "Loan" and "Buy out" were two words never mentioned by the rep. Now i am stuck with a loan and fixed something that was not broken in the first place. Our heating system is powered by hot water, which the rep failed to observe, then they came up with combination tankless heater during installation time to accommodate this. They said they have upgraded me to an efficient heating system , instead my home is colder than before. The rep said he would visit the home when the work is complete, which he never did, and they were going to send someone to check the door bell which didn't happen either. Also he said he would be taking care of a check from Ontario Government for the energy saving upgrade, and there has not been any follow up to this. Right now i have a system, that I am not sure if it matches the price I paid for. Not reading and believing everything the rep. said was a big big mistake.