We are so happy with our new railings completed by Ideal Stairs. We contacted them after finding the company on HomeStars and they lived up to their ratings. Mesh was responsive to my quote request right away, and from just a virtual consultation he was able to reassure me that the company knew what they were doing by the suggestions he made based on pictures alone. He was able to suggest different options to stay within our budget as well. Raj came to view the project in person a few weeks later, and then we were able to get the work booked very soon after. We had 3 sets of railings replaced in our townhouse so they are all now consistent and up to code (which was very important to Mesh, something I didn't sense from other companies). He listened to our concerns and desires and then made it come to life. Either Raj or Mesh checked in with us every day that their guys were working on the railings (5 days total) and the only hiccup in communication was when they were staining the railings/posts but we had to ask for a picture of the staining job as we weren't there to see it. Otherwise, everything was done while checking in with us. The guys also cleaned up well each day when they were done work, not leaving dust or tools everywhere and throughout the house. They were also flexible on payment as we went through the project as the bank would only allow a certain amount of money to be transferred each day. After the project was finished, Raj called to ensure we were happy with the work once again. Would definitely recommend Ideal Stairs and their excellent work.

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Company Response

Hi Kyla, thank you for your review! Your feedback is very important to us as we continue to offer the best in service and quality work to our customers. We're so excited to hear you had an excellent experience with our team from inception to execution. We truly understand the importance of regular updates on the progress of the project so everything can be seamless and stress-free, and we're very happy you noticed this from our team. On behalf of Mesh, Raj and the Ideal Stairs team, we want to thank you for choosing us as your number one stair renovation company, and we hope you enjoy your lovely new railings. Please kindly mention our name to any friends and family who require work completed for their stairs and or floors.