September 2021. We contracted Brock Windows to replace 11 windows and two patio doors. All was great at the beginning until they installed and walked away. Unfortunately, I have had to chase them to fix some glaring issues. Please see the pictures below. It is embarrassing that the front window has a large scratch on it prior to installation. Amongst several other issues with other windows. I have exchanged numerous emails and phone calls with promises to fix this to no avail. Very disappointed.

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Company Response


We would like to apologize for any inconveniences you've faced. It is our intention to provide our customers with excellent experiences from beginning to end, and we're sorry if that hasn't been the case for you. If you have any outstanding concerns, please feel free to connect with us through the information below and we will promptly escalate your concerns, we are unfortunately unable to retrieve your file with the information provided.

Kind regards,
Brock Doors & Windows Ltd.