MSR provided professional and honest service. Booking was prompt and easy, Red Seal Tech arrived on site prepared and completed the repair job efficiently. Provided some recommendations, did not attempt to up-sell additional services.
Thank you sir
Company provides clear information from the start, advised additional services available, but did not push any either online or in person Employees were informative, respectful of home and occupants and worked efficiently. Pricing was comparable to competition, dryers are not included but presented as a price range (59-79), we have two dryers and both were charged at the higher rate even though the basement one was quite accessible. The AC Evaporator Coil (in venting near furnace not outside unit) was an unexpected charge (39) as well, although the employee explained its necessity before work began, this should be advised from the quote stage as they sell the service as hot and cool vent cleaning, so you would expect this is included if applicable
Dear Evan, thanks for your kind and honest review. It has been our pleasure to serve you and make you our satisfied customer. We always strive to ensure excellent work delivery and customer satisfaction and will improve on any shortfall. We are happy that you had a nice experience with us and look forward to serve you in the near future. Hope to see you again on your next cleaning schedule.
Cheers 😁
Purefresh Furnace and Duct Cleaning Inc.
