Tanya in Vancouver

Had a basement carpet destroyed by a tenant. As I was shopping for a new carpet the new tenant asked John to come by and see if he could get it cleaned. He guaranteed her he could get it cleaned and we were very clear unless it is a money back guarantee we will just replace it but he insisted and charged her $350 for the deep clean process. It did nothing. Within 2 days he was contacted and told it was being replaced and we would like the refund. He ignored our calls for weeks finally answering when we called from a neighbours phone. John went on about how he's been so busy with family issues he couldn't get to the business phone which is laughable as if, and he argued for a long time then finally said he would only give us $100 back. As pitiful as it was we said fine. It's been 2 mths and he did not ever send the refund and now ignores our calls and emails again. Do not give this company any money they take advantage of people, the quality of work is horrendous and they do not care to make anything right or honor guarantee. Despicable.