So I booked the company based on the reviews on the website. Upon review it appears they mainly do outdoor work and I should have taken notice of this. There were numerous mistakes and on several occasions I was told they would show up on a certain day and no one would come or told they would come at 10 am and I would be messaging the manager at 12:30 wondering where they were? After I paid for the job, I kept on being told they would do a touch up job and after chasing them for weeks and hearing they had already moved on to other jobs I gave up. They did the inside and the kitchen. One area in the bathroom really stuck out as they are supposed to be professionals and do a quality job. when we did the review I pointed out how the bathroom had paint all over the tiles. Manny assured me that his guys were professional and that they would only do this to cover old paint. I thought this was odd as its on tile and being clean would take president over a cover up? I ended up using my nail and scratched off a bit of the paint on the tiles and low and behold it was just a messy job. One other thing when they did the kitchen the cabinets ended up being scratched and they lost some of the screws for the hinges to which I only found out later when trying to open the door. Basically it looked good for show but not under the hood. They did come back and cover up the scratches but not the missing screws. Personally I think they are good guys but I think they bit off more then they could chew and I ended up being on the back burner or people showing up late and doing a rush job. Based on their history I would say 100% if you got a small inside job or doing outside use them... but do not let them pain your whole inside... it will be a let down.
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- Company Response
Thank you for taking the time to provide us with your feedback as it helps us grow and learn how to better serve our clients. Excellent client/customer experience is very important to us.
We apologize that we did not meet your standards and expectations. We aim and strive to meet high standards on every job as that’s something we take pride in. Ensuring punctuality and cleanliness on the job site are both very important to us and we understand the impact that it can have on the overall job experience.
We have taken note of your experience with us and we can assure you that the appropriate steps and measures have been put in place to ensure instances like this do not reoccur in the future. As a growing painting company that takes on many exterior and interior projects, we hold ourselves to the same standards, indoor, outdoor, big or small. We would love the opportunity to work/prove ourselves to you on any future projects you may have. We are always open to speaking about this further if you would like. Thank you again for sharing your honest feedback with us.
Rite Painters & Reno Team