The movers were very quick and professional for the most part. I have no issues with the level of service. If you use this company, make sure you're aware of exactly what you were quoted and double check your bill before paying. Also keep the email quote that you received prior to booking the movers. The hourly rate I was charged was more than the hourly rate I was quoted. I was also charged an additional fee for gas which I was not initially quoted. The owner advised me I would be charged per half hour. When the move went 20 minutes over the 3 hours estimated, the owner told the movers to charge me for an extra hour instead of half hour. Fortunately I remembered the price I was quoted was per half hour and called the owner to dispute this. I didn't realize that I was overcharged on the other fees until the movers left. I called the owner immediately and was told that I would get a cheque for the amount I was over charged within a week. It has been 3 weeks and I have not yet received it and he will not return my calls.
- Approximate cost of services:
- $500.00
- Company Response
Hi there, I am very sorry about your experience. Our company is under new management, and we are working on improving our services for our costumers. We are ready to provide you with a compensating fee of $100 (cash/cheque) that could be mailed to your desired address or picked up from our office location. Please help us provide a better experience for our future costumers, we would highly appreciate it. If you are interested in our offer please feel free to contact us at 416-520-3575 or email us at easymoving.ca@gmail.com