Debashish Kar in Richmond hill

Direct Energy is trying to rip off customers for their ignorance of terms and contract. I had signed up for their cooling protection plan and called for service after 2 months in end of Jun 2012. Technician found problems with compressor and tried to push me to buy a new AC from Direct Energy , instead of providing us a true estimate to fix the problem. As per their terms, there is $500 limit for two items , Compressor and Condensor coil and to take advantage of this term, technician told us , $2200 for the cost of compressor. DE will pay $500 and rest $1700 customer has to pay. This is clear that jacking up the repair cost was only for shifting to buy a new AC. When I took quote from licensed dealer/agency , I came to know that compressor cost is only around $900-$1200. Lodged a official complain to DE President Office. Spoke to DE CSR for 8times and asked for the price break up. DE were trying to make up the price to match $2200 and it was not easy for them. Later they provided me a quote for compressor is $899+tax but there are other tasks like environment fees , leaking valves etc to make it to $2100. DE still could not match $2200. As per DE plan there is no limit for fixing leaking valves but they merge this task with compressor to pay only $500. Also I found from same licensed dealer/agency the there is contractually no environmental fees associated with compressor replacement but DE did that to hike their quote. Bottom line after 4 weeks , I am still without AC and now I have to take help from OEB/Ontario Proection act to resolve this. Beware of Direct Energy cooling or heating protection plan. DE wants you to pay monthly premium and when it comes for repair, you have to deal with this kind of frustrations.