Note: I have forward this email to the Manager 2 weeks ago and have yet to receive a response: *The movers “moved” incredibly SLOW! They would pick up one small box or one small item at a time and move a snail’s pace. There was a lot of standing around and watching and sauntering. Mohamad had to call in a 3rd mover in the afternoon as the move was going so slow. They said I had a lot of small stuff which takes more time. I had 80% of stuff in my garage and on the main floor by the front door. Only a few boxes in basement with a few pictures; and beds, dressers and a desk upstairs. *Movers only had 5 small wardrobe boxes for all of my clothes. Said he had new boxes but I would have to buy them. I had to move all of my clothes myself taking trips with my car. Mohamed dismissed me by saying I had too many clothes (I’m one person…my 2 kids had no clothes on hangers) and dismissed me by informing me he doesn’t deal with customer service and it wasn’t his truck. *I had boxes clearly labeled…we found them all over the place the next day…apparently they didn’t care where they went. *I called the company in the afternoon to complain about the workers; that they were moving slow and standing around a lot. I was told the manager wasn’t in and I only got excuses from the lady that answered the phone such as “they were probably moving slow so they wouldn’t hurt themselves; and it wasn’t unusual to take so long; and that they have never received complaints”. I was dismissed and disregarded. POOR Customer Service! Perhaps a little assurance that Citywide would talk to their workers would have helped. *When we got the first load to my new house my mom was there and “lit a fire” under them so to speak and got them moving faster by “encouraging” them. *The move took 2 full loads; leaving me items that I had to go back and move myself the next day. The first load took 11 hours which included all of the big furniture. The excuse I continuously heard was “the small stuff that took more time to move than the big furniture” which was their excuse for taking so long. Ironically, the second load only took 4.5 hours to move and there was ONLY “small stuff”. Apparently the late hour and the fact they wanted to go home motivated them to move faster as they did pick up the pace for the second load. *When I originally described what was in my house, I was quoted 4-6 hours. I don’t want to hear that I had “too much small stuff” and that is why it took so long to move. The guys were slow and unmotivated to work hard as it is quite evident in the time taken for the second load. I would be more than happy to have you come to my house and see for yourself how much “stuff” I had to move. I have moved in the past (a 4 person home) that didn’t take half as long as moving only 3 of us. Nor have I ever experienced such incompetent movers…EVER! *Your website indicates Fast and hardworking movers. I got Slow and lazy and unmotivated. This move ended up costing me an astronomical amount of money and more importantly a waste of my family’s time and extreme frustration.
- Approximate cost of services:
- $2,100.00