Reviews

10/10

We live in a relatively new condo. As the most of new units, it was built with small and non-functional kitchen lacking working surface and storage capacity. During the time we lived in it, it became more and more cluttered, up to the point of becoming unusable. I found the company (SVEA Kitchens) on the Internet, and upon visit was immediately impressed by the fact that website correctly reflected content of the showroom, as well as with the service quality. Owner of the company Vlad and designer Nadia were able to meet my very hectic schedule and meet with me at my convenience, either at 9PM or at my home. Upon measuring the available space at my home, Nadia came up with several variants of the design, working around condo limitations (i.e. the fact that pillars surrounding the kitchen could not be removed since they carry building piping and phone conduits) while meeting my requirements of increasing storage space and preparation area. Demolition and delivery went according to the plan. However, installation was a bit on difficult side as installers tried to show attitude. This was promptly terminated by Vlad coming on site and figuring out issues and resolutions. Any residual problems also were handled promptly and efficiently, and for no cost for me. I wish SVEA kitchens provided end-to-end services, including plumbing/electrical/painting etc. The rest of the project was much less smooth. I am the Project Manager by trade, and I lamely thought that I can handle the rest of the project myself. Well, it was not true, and completion of the kitchen was sometimes kind of nerve-wrecking, but this is already another story. Bottom line, it was very different from effective and efficient work of SVEA team.

Approximate cost of services:
$14,000.00
What could this company do to improve their services?
I wish SVEA kitchens provided end-to-end services, including plumbing/electrical/painting etc.
Any advice to offer fellow homeowners facing a similar project?
Find general contractor first and make sure he/she takes sole responsibility for all services before and after installation.
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