We hired Home Improvement people to install new kitchen cabinets, backpsplash, granite counter tops, baseboards and 600 sq ft of porcelain tiles. Ben assured us that we would receive top quality workmanship and would deal with any deficiencies. We ended up with uneven cupboards, chipped cupboard shelves and chipped sides of drawers, backsplash with grout on it, cement on the flagstone walkway and over 59 spots on the floor with uneven tiles. Project started Jan 9'12 and to date we have paid 87% of the project and we are waiting for Ben to address the deficiencies.
- Approximate cost of services:
- $40,000.00
- Any advice to offer fellow homeowners facing a similar project?
- Seek legal advice prior to signing a contract.
- Company Response
Hi there. We at The Home Improvement People strive our utmost to give top service and care to all clients, as seen in all of our other reviews. In fact, as a result of that quality, workmanship and service we were awarded the Best of Homestars 2011 General Contractors. We have attempted everything in our power to please you. We have offered on numerous occasions both verbally and in writing to address your concerns. Unfortunately, it has becomes evident that this it is simply not possible. Our offer to assist in anything we can do still stands. We stand behind our work and our excellent history of customer service. It is our goal to leave every client thrilled with us.We wish you and your family all the very best.