Ali in Calgary

I Absolutely Not Recommend City Roofing & Exteriors. They are not an accredited business. I contracted City Roofing & Exteriors to repair my house’s roof, soffit and fascia. After months of waiting they left my family in dark with more cost and repairs. Mark, whom I mostly dealt with, acts super sincere, friendly, honest, and promises anything and everything to get your business. After, my experience with Mark, I can share with you he is a very dishonest and disingenuous individual. You really need to get everything he promises in WRITING. He originally estimated me for $11000.00 plus tax for our house’s roof, soffit, and fascia. In October he mentioned they will do the job in two stages, first the roof and soffit and fascia after. On November 20th, he revised the quote asking for additional $1000.00 to finish the remaining job, plus they were refusing to do anymore work unless new revised quote was drawn up and they are fully paid. All of these was brought to my attention after 80% of job was completed. After, I fully paid him. He promised within a week or so they will complete the remaining job. Unfortunately, I could never get a hold of Mark again, despite dozen times he promised he will call me back, which he never did. All was a sham only to get me to pay the remaining balance. They have left our house’s roof with many serious workmanship deficiencies. I have respectively reached out to them, they have been totally unresponsive. Even I have reached out to them through Alberta Better Business Bureau, which is part of their business accreditation, still no response. They refuses to honor and follow their promised 10 years workmanship warranty. My family and I had the worst experience with Mark and City Roofing and Exteriors management. Very unprofessional and unethical. City Roofing & Exteriors management team are very unprofessional and unreliable contractor. Terrible communication internally and externally. Absolute poor quality of service. Do not be misled by their over promises, lowest price and quality service. Save yourself the headache and stress.