1400 square feet red oak English Toffee
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After months of shopping around for hardwood floors, we finally settled on Three Towers. We came across their web page and later learned they did one of our neighbors floors, who highly recommended them. We were impressed with their showroom manager Quasie. He was very helpful and extremely knowledgeable. He started working for Three Towers as an installer and now manages the showroom, and it was really refreshing to see a sales person who actually knew what he was talking about, as most of the people I spoke to were more interested in pushing products they had in stock, or had absolutely know clue what they were selling. Quasie was a tremendous help in answering our questions and teaching us about the different options available. We purchased red oak English Toffee as it closely matched our staircase and trim, and we felt that putting a different color would mean an added expense of several thousands of dollars of sanding and refinishing the stairs, doors and trim. The floor was installed about 2 weeks later and the team did a fantastic job. The one complaint I have, and it's not really a complaint as much as it is constructive criticism is that the delivery was delayed. Initially it was suppose to be delivered on Friday and then the driver said Monday morning first thing, which ended up being late Monday afternoon. Things happen, and I have to admit I was very upset as I had to book an extra day off work, but now that the job is done I realize this is relatively minor considering how happy I am with the final outcome, the quality of the product and the value I received for my money. I am very happy with the final results and I will definitely be going back to them next year to do the flooring in my cottage.
- Approximate cost of services:
- $9,000.00
- Company Response
hi Rocco, thanks very much for the kind words and for bringing the delivery issue to our attention. Delivery is by far our biggest challenge as our business keeps growing. At times we get a bit overwhelmed with orders, and as nice as it is to have the business, I have to admit we under estimated the importance of delivery. At times our office is like a dispatch office! Having said that we've just contracted a new delivery service, which means we now have 4 trucks on contract to deliver for us instead of only 1. This will help for sure, but even then deliveries are always an adventure: the trucks get delayed at the factory, traffic, customers aren't home, builders leave the job site at 4 p.m, the driveway is blocked with a garbage bin, etc. And one delay creates 5 or 6 more. Most deliveries are no problem, but we always get 1 or 2 a week that get pushed back or delayed and its something that we are aware of and are really working hard to fix.