Window Operator costs under $100, so that means the labour was around $400 for a 1 hour job! First of all its my fault because I did not shop it and just wanted to get it repaired before rain because the operator was rusted and window wouldnt close fully. They did call me back with a quote of over $500+ plus taxes and I did agree. So its my fault for agreeing it. Another funny thing is that they asked for a deposit of $165 so they could pick up the operator, however when the tech came to repair it, he said they have them in stock. I will say the tech did a good job! No complaints but seriously FOUR HUNDRED DOLLARS to replace a simple window operator!!!!!!!!!! The manager who was also the tech was very professional and called me to ask what he can do address my concern that they charged so much for labour. I told him that it was my fault for not shopping, but it was ridiculous and he did take $100 off! remember, this is just for the operator, not the whole window!
- Approximate cost of services:
- $660.00
- Company Response
Hello Gordon, first of all, i want to appologies for the fact that you are disappointed with our service, but I would like to point out a few factors:
You called for emergancy service after hours and required an immediate solution to your issue. Our representative provides in advance, over the phone a price for supply and install new mechanism for you broken window and emergancy, after hours fee. you agreed to the price, and a technician was at your place under 1 hour, provided a professional repair with excellent service as you mention, and even provide a discount tho the price was clear upfront before even arrive. other than that, since we really take the extra mile for excellent customer service, we offered you an additional discount to your satisfaction simply because we care more than anything to leave our client happy. im sorry that we couldn't solve it in any way that was offered to you, and we appreciate you as a customer, wishing you all the best.Monaco windows and doors family.