These movers promised the use of blankets and plastic wrap to wrap up our mattresses, sofa, and mirrors. However, when they arrived they did not have the necessary wrap+wrap as promised. Don't make promises you can't keep as it is poor customer service. Just say no, you are unable to offer a service. They were also over 2 hours late completely affecting my schedule for the day. They didn't do much other than offer 10 dollars refund for the above mentioned issues. Now the mattresses and our sofa are dirty. They also worked until 10 minutes past the hour and charged for a whole hour.

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Company Response

This does not sound like us, give us your name so we can look into the matter