A technician from this conducted a service call at our residence to diagnose an issue as a faulty control panel and let us know the total repair for this issue would be $1098.35 including the part and service. He went on to tell us the issue raised from a power surge to our fridge and suggested he install a surge protector at the time of the repair to prevent this from happening again. This is suspicious as no other electronic devices in our kitchen we affected. If this was truly the case other item would have been affected and damaged.
During the replacement visit on July 31, 2024, the technician informed us that the compressor was also malfunctioning and would have to replace that as well for an additional cost. When questioned about the control panel he maintained it was also faulty, but no proof of this was given. We had a follow up call with the technician and noted that the compressor was covered under warranty and would not be paying any additional costs for that repair.
It has been three weeks, no working fridge, no timeline for the second part. At this point we have cut our losses and order a new fridge. we have requested a refund but continue to get the run around ang their costs...