We hired Amista Homes to do a complete main floor renovation in our bungalow. The overall look and feel of our newly renovated house is warm and inviting! When people come to our home, they all comment on how beautiful it looks. Throughout the reno, Sam remained calm no matter what minor set backs he faced.
During our renovation, we had some issues with the electrical, plumbing and flooring sub-contractors.
The plumber cut through a joist, which is against code. When Sam was informed, he sent a more experienced plumber under the supervision of an engineer, to make the necessary repair.
The flooring contractor covered up a heat vent with the cover in place and we did not realize until 6 months later when we were looking at old photos. When Sam was informed, he sent the flooring contractor the next day to fix this error.
The initial plumber who did the work in our house make several careless mistakes. He dragged a new toilet across the floor and scratched new flooring. He also dripped plumbers glue and put a few small holes in our new floor.
We enjoyed working with Sam. He stands by his work and will come back to fix mistakes. However, we suggest he supervise his trades more closely to avoid careless mistakes in the future.
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- Company Response
Thank you for taking the time to provide us with your detailed feedback. At Amista Homes, we value and appreciate the input of our customers, as it allows us to continually improve our services.
We take immense pride in maintaining high standards across all our projects, both past and present. While we believe that your recent experience may not fully reflect the quality of our work, we acknowledge your concerns and are dedicated to promptly addressing them.
Your satisfaction is of utmost importance to us, and we want to assure you that we are committed to resolving any outstanding issues diligently. We understand the importance of the flooring matter, and we are more than willing to uphold our commitment to quality by addressing any concerns within the six-month warranty period for finishes. We respect that you chose to decline our offer of repair and keep the balance owed to Amista.
We are always open to collaborate in finding a resolution, and we want to reiterate our dedication to ensuring your complete satisfaction with our work. If there are any further details you would like to discuss or if additional steps are required, please do not hesitate to reach out.
Sam and the Team at Amista Homes Inc.