Smart Movers Richmond BC

Moving & Storage
Richmond BC V6X 3M1
Write a Review
Write a Review
Website
HomeStars
Moving & Storage
Smart Movers Richmond BC
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Write a Review

Reviews for Smart Movers Richmond BC

Average customer rating:
9.9 10 (116 reviews)

Sort by

Vasyl
Vasyl
1 review Burnaby, BC
10/10

The best moving company

Moving & Storage review in Burnaby

Find company on this site. Was impressed from beginning - great communication and very professional staff. Everything was completed way faster than I expected. Would highly recommend this company if you looking for great service.

Approximate cost of services:
$1,100.00
Was this review helpful?
Company Response

Thank you so much Vasyl.

Ashley
Ashley
2 reviews Burnaby, BC
0/10

House move

Burnaby

It was a move from one house to another that is just 5 min away. They assigned 3 movers and one truck after seeing all the photos I sent them. Simply speaking, our move took 18 hours and they left our new place at 3AM. The movers worked from 9AM to 3AM nonstop. They are young crew in their 20s. I felt so bad that I kept offering them food. Trust me, we are just a normal family with normal amount of stuff.

The manager walked into our house at 2AM to collect money and when I complained he said it was perfectly normal for them to finish around that time. My two toddlers slept on the floor that day because the bed wasn’t ready for anyone. In the end, the manager unwillingly agreed to charge only until midnight and made me sign on the paper that said we would not create any issues with them in future.

Just keep this in mind if you choose to go with smart movers,
1) do not rely on their estimate/quote
2) to them, it is ‘normal’ to take 16hrs+ for a usual move and finish well pass the midnight

Approximate cost of services:
$3,000.00
Was this review helpful?
Company Response

We apologize that you were left disappointed with our service but you have many false accusations in your review. Our movers worked professionally to make your move efficient, disassembling and packing your furniture. You wrote that we provided you with an estimate of the total hours that your move would take but unfortunately that is incorrect. We have proof that we only provided you with the amount of the hourly rate of the movers, we didn't guarantee the total amount of hours, also stating that the move has many factors that affects the time. The movers started the job at 9:00 am and finished at 2:00 am, our manager came to your drop off location at 11:00 pm to help with the move in order for the move to be done quicker (which was absolutely free of charge). In order to make you happy he also did not charge you for the 2 hours that the movers worked 12:00 am - 2:00 am. You also signed a document that you wouldn't have any complaints towards the company regarding our services and your overall move and most importantly leave unpleasant reviews. We have all the facts to prove that everything you wrote in the review is completely false and untrue. We apologize that despite our efforts and customer service to make your move effortless, was not appreciated by you. In our message that we sended to you mantion that we did not guarantee the exact timing that your move would take.
Thank you for your false accusations in the review.

Helen
Helen
0 reviews Kaleden, BC
10/10

Long Distance Move

Moving & Storage review in Kaleden

They are absolutely the best company I have ever engaged! Professional, friendly, efficient, dedicated and very careful to ensure there was no damage to furniture or boxes.

We moved house from the lower mainland in BC to the south Okanagan. The move was accomplished in a single day which started at 9:00am and ended at 11:00pm.

I would definitely recommend them to anyone considering a move - either personal or commercial.

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

Thank you so much

Brain Heidemans
Brain Heidemans
1 review Richmond Hill, ON
10/10

Moving

Richmond Hill

Great company and amazing workers. The movers came fully prepared and equipped! Made my move so much easier! Thank you so much Smart movers

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Thank You Brain for your review and business

Private User
Private User
0 reviews Toronto, ON
10/10

Commercial and residential

Toronto

If you’re looking for a savvy, professional and dependable moving company look no further. I’ve worked with them on both commercial and residential moves and every time been blown away. Would give 6 stars if possible!

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

thank you

Private User
Private User
0 reviews Toronto, ON
10/10

Moving my house

Toronto

Truly great service, was amazed how organized the movers were. They wrapped all my furniture with blankets and something like blasting shrink wrap. Never seen anything like that! AMAZING! Thank you so much Smart Movers.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

thank you

Mike
Mike
0 reviews Burnaby, BC
10/10

Honestars

Burnaby

Hi highly recommend this company. They are extremely professional and courteous and go above and beyond to assist. The price was great and the service even better.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Thank You

Private User
Private User
Private User reviews Burnaby, BC
10/10

Extremely Satisfied.

Burnaby

Was a pleasure dealing with smart movers. From start to finish it was an absolute breeze. Highly recommended.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Thank You

Filipe
Filipe
0 reviews Burnaby, BC
10/10

Great guys, very professional

Moving & Storage review in Burnaby

Amazing company and employees, great service.
Fast and reliable! Definitely recommend this company and there professional workers!

Approximate cost of services:
$1.00
Was this review helpful?
Company Response

Thank You

Dyna Mike
Dyna Mike
0 reviews Richmond, BC
10/10

Homestars

Richmond

I highly recommend using this company, the staff are extremely friendly and knowledgeable, and treated me with respect and kindness. Thanks again guys for all your help and look forward to use you again in the future.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Thank You Dyna

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Smart Movers Richmond BC

Smart Movers Richmond BC - Richmond city based moving company in British Columbia.
We are served Richmond and all Great Vancouver Area.
Our trained, certified and professional movers with reach experience are best in moving industry
We proud to offer high quality local and Long distance moving services.
Smart Movers Richmond BC provide packing materials, packing and unpacking services, private Storage Facility, Fully equipped moving trucks and all kind of moving services such as : residential and office moving, piano and pool table moving, disassembling and resembling, hot tub and over-size object moving. We are just a call a way.
Customer satisfaction in priority number 1 for Smart Movers Richmond BC.

CATEGORIES
Moving & Storage
WEBSITE
https://moversrichmond.ca
YEAR ESTABLISHED
2000
NUMBER OF EMPLOYEES
10
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.