1 review Toronto, ON Joined 2018/10/02

4/10

Waterproofing review in Toronto

08/15/2019

Bill's team were initially responsive and accommodating to every request. Pricing was fair and Rob and the team arrived on time, worked diligently and were helpful in pointing out areas that needed to be addressed and possible solution options. I had them expand the work and when problems arose, things just worse and worse and increasingly required me call and demand action. We had water damage due to the roof work and promised fixing of the damage never transpired. Be wary.

Job Price

Approximate cost of services:: $12,000.00

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Company Response

Good Morning Steve,

Our top priority is to ensure every project is completed to our customer's absolute satisfaction. I'll contact you today so that we can understand your concerns and work towards addressing them. For full transparency, the roof issues stem from the original flat roof being installed incorrectly by a previous contractor. We pointed this out at the beginning and recommended that you have the flat roof replaced below your second story deck. We understand that this wasn't in the budget as the entire upper deck had to be removed so that a new, proper flat roof could be installed. We did explain that once we secured the upper railing (so it didn't fall onto someone below), that we couldn't guarantee the flat roof underneath the deck as it was installed incorrectly. We tried our best to repair upon multiple visits however, sometimes it's just not possible without a full replacement. I left below, our original response to your original review rating of 10 Stars.

"Thanks Steve, for your business and the kind words. Both very much appreciated. You were a pleasure to work with as well. We look forward to working with you in the future."

Trade-Rep Team

More about Trade-Rep Roofing & Exteriors

Trade-Rep Roofing & Exteriors is a Unique Roofing and Home Renovation Company that has combined the Most Qualified Building Trades with an Ethical and Efficient Business Model. For far too long property owners have been at the mercy of Tradesmen when searching for Transparent, Reliable & Qualified Building Professionals. With over 30 Years in the Renovation Industry and a Strong Business Acumen, Bill Covell has witnessed (and experienced) the Glaring Gap between Quality Tradesmen and an Acute Business Model. Over years of tweaking and refining, Bill and his team have Successfully Bridged That Gap. Trade-Rep’s combination of Top-Notch Tradespeople and Exceptionally High Standards & Processes is what affords our team the ability to deliver Outstanding Workmanship with Unparalleled Customer Service, at Competitive Pricing. Trade-Rep is Committed to Serving & Respecting our Customers (and their properties) to the Very Best of Our Abilities. Our Skilled Trades are Fully Insured and Proficient at Completing Projects in a Timely and Fully Transparent Manner. You can Rest Assured that your project will be Completed Accurately, Safely and with Open Communication Every Step of the Way.

Our Commitment to Every Prospect & Customer:

Fast, Professional Communication & Quote Turnaround for both Residential & Commercial Projects

Free, Fast & Transparent Quotes with Detailed Scope of Work

Thorough Explanations of Processes & Options to Suit Budgets

Transparent Agreements with No Surprises

Open & Honest Communication from Start to Finish

All Projects are Fully Insured by a Minimum of $2-$5 Million Liability Insurance

All Trades are Covered by WSIB & Safety Certificates

All Workmanship Above Ontario’s Building Code & Manufacturer’s Specifications

Utilize Only Quality Products & Materials

Competitive Pricing

Bona Fide Workmanship & Manufacturer Warranties

Committed to Schedules, Budgets & Clear Communication Throughout each Project

Unmatched Customer Service

For a Free, No-Obligation Quote, kindly Click on the Green "Get a Quote Button" at the top of our Profile or give us a call. One of our friendly staff will be Happy to Assist.

You Won’t be Disappointed!

CATEGORIES: Roofing and Gutters & Eavestroughs
PRODUCTS: Asphalt Shingle Roofing, Steel Roofing, Metal Roofing, Flat Roofing, EPDM, TPO, Steel Siding Seamless Aluminum Eavestrough
SERVICES: Repairs & New Shingle, Metal, Flat Roofing, Steel Siding, Eaves, Soffit, Fascia, Gutter Cleaning, Eavestrough Cleaning
BRANDS: Owens Corning, Vic West, GAF, Certainteed, Firestone, Havelock Metal
STYLES: Architectural Asphalt, Steel Shingles, Steel Panels, TPO Flat Roofing, EPDM Flat Roofing
SPECIALITIES: Shingle Roofing, Steel Roofing, Metal Roofing, Flat Roofing Seamless Eavestrough
WEBSITE: https://tradereproofingandexteriors.ca

YEAR ESTABLISHED: 2018
NUMBER OF EMPLOYEES: 5
RETURN POLICY: n/a
PAYMENT METHOD: Bank Draft, Money Order, E-transfer
LICENSES: Working at Heights Certificates
MEMBERSHIPS: Quinte Chamber of Commerce, Canadian Chamber of Commerce, Ontario Chamber of Commerce, BBB A+
LIABILITY INSURANCE: Yes
WORKERS COMPENSATION: Yes
PROJECT MINIMUM: No Minimum
BONDED: Yes
PROJECT RATE: Competitive
WRITTEN CONTRACT: Yes
WARRANTY TERMS: 15 Year Workmanship Warranty

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

Write a Review

Average customer rating:
9.8 10 (63 reviews)

Laura in Toronto

1 review Belleville, ON Joined 2020/04/26

10/10

Roof replacement

Roofing review in Belleville

04/26/2020

Bill was great to work with. He got back to me very quickly when I requested a quote and answered all my questions along the way. He was very helpful with dealing with the insurance company.
The guys doing the roof were great, conscience of the surroundings and cleaned up after.
I would highly recommend this company!

Approximate cost of services:: $6,000.00

Thank you Laura, for the kind words. They're very much appreciated. We're happy we could assist with your insurance claim for a new roof replacement. You were a pleasure to do business with as well.

Trade-Rep Roofing & Exteriors
7 S Trent St, Frankford, ON K0K 2C0
613-706-6106
info@traderep.ca
tradereproofingandexteriors.ca

michealwmackey

0 reviews Quinte West, ON Joined 2020/03/05

Window Capping

Windows & Doors Installation & Service review in Quinte West

03/07/2020

We recently purchased a house that needed the windows capped. After reaching out to Trade-Rep, Bill promptly contacted us.

They were efficient in their work, and very professional in the way they handled themselves.

Would highly recommend Trade Rep.

Approximate cost of services:: $600.00

1 of 1 people found this review helpful.

Thank you Mike, for your business and kind words. We're happy we could help. You were a pleasure to do business with as well.

rain9946

9 reviews Toronto, ON Joined 2008/11/06

Excellent customer service!

Toronto

11/03/2019

The quality work was impeccable. The crew showed up on time and completed the job within a timely fashion while explaining everything they were going to do. The crew was careful to clean up and was always courteous and polite not just to us but to our neighbors as well. I especially appreciated dealing with Lee-Ann and Bill throughout the process of completing the job. They took the time to answer all my questions. I received a quick response to my request for a quote and the crew showed up within a week to start the job. I would highly recommend Trade-Rep and would definitely use them again.

Approximate cost of services:: $3,000.00

Thank you for the kind words and for all your business. Very much appreciated. We're happy we could assist with your new roof replacement. You've always been a pleasure to work with. We look forward to working with you again on your next projects.

jenn_laughlen

1 review , ON Joined 2019/10/08

Metal roof

Roofing review in

10/08/2019

Needed my metal roof repaired. Other quotes were too expensive or the job was too small.
The team and crew were so helpful and easy to deal with. The crew came, got the job done and left no mess behind.
Extremely satisfied and would highly recommend.

Approximate cost of services:: $500.00

Company Response: Thank you Jenn. It was a pleasure dealing with you. All the best !

Brad M.

0 reviews Whitby, ON Joined 2016/05/27

Balconies (flat roofs) completely disassembled and replaced. New decks installed.

Roofing review in Whitby

10/06/2019

The quality work was completed in a very professional and timely manner. I had a great deal of help from Lee-Ann and Bill throughout completion of the project.
Rob and his crew were all very helpful and went out of their way to ensure that I was 100% satisfied with the work. I highly recommend this Trade-Rep if you want the jb done right.

Approximate cost of services:: $13,000.00

Thank you for your kind words Brad. We're happy we could assist with your new flat roof replacement and decks. You were a pleasure to work with as well. All the best!

Dipak in Toronto

0 reviews Vaughan, ON Joined 2017/04/03

Roof leaf repair

Roofing review in Vaughan

09/27/2019

The team assessed the roof leaf and repaired it promptly.
There was a follow up call to repair again in a week and the company promptly fixed it - without additional charge and honored their service

Approximate cost of services:: $350.00

Thank you for the kind words Dipak. We're glad we could help. Some leaks are tougher than others to find. You were great to work with as well.

Christine in Scarborough

1 review Toronto, ON Joined 2019/08/28

Roofing

Roofing review in Toronto

08/28/2019

Amazing to work with Duane helped us out so much that i would recommend them to everyone that needs a roof. When no one would help Duane was there. He helped us with a payment plan.

Approximate cost of services:: $4,000.00

Thank you for the kind words. We're happy we could help.

Trade Rep Team

Neil in Toronto

1 review Whitby, ON Joined 2019/06/07

Roofing project

07/09/2019

I contacted Bill at Trade-Rep for a new roof on my home. He quickly provided me a very competitive quote and discussed all options and schedules with me. The roofers (All Safety Roofing) showed up and did an outstanding job. In the end, the project cost were exactly what I expected with no surprises.

I will definitely contact Trade-Rep again for future projects and would highly recommend Bill and his team for any major work needed on your home.

Approximate cost of services:: $7,000.00

Thank you Neil for the kind words, and for your business. Very much appreciated. We're happy we could assist with your new roof. It was a pleasure working with you as well.
Hope you have a wonderful summer!

Private User

0 reviews Bobcaygeon, ON Joined 2019/05/21

Roof

Roofing review in Bobcaygeon

06/03/2019

Trade Rep (Bill and Lee Ann) were courteous, eager to assist us with all our questions. They were professional throughout and the roofing company that they recommended were great, friendly, fast and cleaned up everything after they were done. I would highly recommend Trade Rep for any job that needs to be done.

Approximate cost of services:: $9,000.00

Thank you for the kind words. They're very much appreciated, as is your business. We're happy we could assist with your new roof replacement in Buckhorn Ontario. It's always nice to work up in Cottage Country. You have a wonderful spot.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Trade-Rep Roofing & Exteriors

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