Aladdin Garage Doors Calgary

Garage Doors & Hardware
Calgary AB T3K 5K4
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Garage Doors & Hardware
Aladdin Garage Doors Calgary
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97%

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Reviews for Aladdin Garage Doors Calgary

Average customer rating:
9.8 10 (106 reviews)

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Helen C in Calgary
Helen C in Calgary
8 reviews Calgary, AB
10/10

New garage door opener

Very pleased with the quality of service provided by Reg of Alladin Doors. He is very knowledgeable and took the time to explain the safety features and minor maintenance requirements of our new garage door opener. Competitive pricing and very responsive. When we accidentally caused a malfunction of the new door, Reg fixed it at no further cost. Highly recommended!

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Company Response

Thank You for the opportunity to install a new opener and to be of service to you.
I appreciate your business and valuable feedback.
Thank You for recognizing our services and skills.
We look forward to being of service to you in the future too.

Sincerely

Reg
Aladdin Garage Doors, Calgary

Krushanth
Krushanth
0 reviews Calgary, AB
10/10

Installed torsion springs

Our garage door springs was broken. I contacted three companies and Aladdin quote was very competitive. Very quick and fast response from Reg of Aladdin garage doors.He is professional, knowledgeable and completed all his work with precision and took pride in his work. Hence his work reflected the same. Complete clean up when finished and removed all the old parts and debris. I highly recommend Aladdin garage doors.

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Company Response

Dear Krushanth
Thank You for giving us the opportunity to install new springs on your garage door. I highly appreciate your business and your valuable feedback.
Please feel free to contact if I can be of any further assistance.

Sincerely

Aladdin Garage Doors Calgary

Private User
Private User
Private User reviews Calgary, AB
10/10

New garage door installation

Full commercial and technical evaluation was conducted between three serious bidders. Alaa A came 1st despite 5% higher price due to higher technical spec. Professional, On time and excellent quality. Highly recommended

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Company Response

Dear Hazem
We appreciate your business. Thank You for giving us the opportunity to install a new garage door and opener and to be of service to you. Thank You for recognizing our skills and services.
I highly appreciate your valuable feedback and look forward to being of service to you, your family and friends in the future too.

Sincerely

Aladdin Garage Doors, Calgary

Sharyar in Calgary
Sharyar in Calgary
1 review Calgary, AB
3/10

Garage Door Opener Replacement

My garage door opener was busted and one spring broken. I contacted 4 companies based on the reviews (I am copying my review in the sites I used to read reviews). All offer LiftMaster chain or belt drive at about the same price range. Aladdin's (Reg) price was marginally better.

Favour Points
- Fast response to emails.
- Reg was the only of the 4 companies who came over to have a look before quote.
- He booked my job very quickly (the next day).
- Installed in the time frame he had said.
- He is passionate about his work (as he said).
- He ran the safety issues with me at the end (except the disfavour points below).

Disfavour Points
- Answers before listening the complete question, and sometimes in a rude way.
- From the beginning Reg talked down my old garage door over a new one and he repeated it over and over in the conversations and emails too. There is basically nothing wrong with my garage door except that it is not insulated and needs paining every few years. Recently, I was thinking of replacing it, but his unsmart pushy way made me reluctant.
- Safety Reversal System and Protector System must be tested after installation. This is a highlighted WARNING in the manual to perform this test. He might have been confident that both were working, but didn't demonstrate the tests until I asked for it. He even sounded a kind of reluctant to do it when I ran the tests myself. I think he was running late (he said that) and wanted to finish it fast.
- Workmanship quality was not the best, examples as below. Just to note, I am a technical and handyman person, familiar with codes and standards.
--- The safety reversing sensors must be installed no higher that 6" from floor. This is a WARNING statement highlighted in a box with capital letters in the manual. I measured them after he left to find they were at 13".
--- He used electrical tape to connect the new reversing sensor wires to the existing wiring instead of using wire nuts. I don't think it is a code violation, but it's not the best practice either.
--- He dropped several lock washers during dismantling and didn't put them back saying it's not required. This is not correct. This system is under vibration the whole time with the risk of bolts and screws loosing their tightness. Again, probably because he was running late.
--- The chain he installed was twisted two turns, that can easily happen for a novice when adjusting the tension. It was overly slack too. Chain slack has a definition in the manual. It should be 1/2" above the base of rail on the midpoint. It was actually hanging below the rail and was hitting the trolley and base when travelling, making noise (I noticed after he left).
--- Reg used the existing header bracket that sounded fine to me. By doing it, expectation is he assessed the risks and owned the quality of installation. But it appears he didn't check the tightness of the lag screw. It was completely loose and making noise (I noticed after he left).
--- At the end, I noticed a big gap at one side of the door bottom when closed that didn't exist before (unlevel door?). When I brought it to his attention, without checking the door level, he immediately said it is standing the way it should be and the gap is due to the sunken floor. He again said new doors come with thicker bottom air strips to cover uneven floors! The next day, I bought new tools and spent hours to find out the floor is sunken less that 5 mm while the door stands more than 35 mm (1.5") higher than the other side. I emailed him and he responded he was booking for more than two weeks later. When I said he should come back to complete the work instead of a new booking, he offered $80 in return if I wanted to do it faster by others. He then rebooked for a few days later. He never showed up, neither for the faster appointment nor for the more than two weeks later.

I educated myself and took care of the door level. I am sure it would have been no more than 15 minutes of his time had he used a simple tool to check the door level in the first place.

I think I should actually thank Reg in a way!! Now that I handled the flaws myself, I am more confident to take care of it next time. However, one should consider there is a lot of stored energy in those springs makes it a high risk job that incidents can end up with serious injuries, if not fatal, for those who have no experience. Obviously, I'm still alive and uninjured.

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Company Response

We appreciate your feedback just the way we appreciated your business.
For us safety is a priority and we still recommend you to replace your current door as the wood is showing signs of deterioration and there is rust development on hardware.
Upon completion of work a thorough walk- through was done with you, which was acknowledged.
We as an experienced overhead door company follow set guidelines as our service standards for quality.
We completely agree with you that by looking at videos online, customers should not attempt any repairs on their garage doors rather let them deal with professional companies due to safety hazards.
As per your second request and our conversation to further level the door to a slightly sunken floor we scheduled a revisit during the 2nd week of July. We did try to make an attempt to fit you in an earlier appointment to ensure your satisfaction.
We do however apologize for the inconvenience due to time frames that might have caused a delay to revisit you after the initial completion and acknowledgment of work and look forward to being of service to you in the future.

Sincerely

Private User
Private User
2 reviews Calgary, AB
10/10

Garage Door Installation

From the initial request for a quote to the finished work I was impressed with the high level of communication and professionalism offered by Aladdin and specifically Reg. The work was done on time and within the quoted amount. Reg took the time to explain the full operation of the new door and how to properly maintain it for longevity. I couldn't be happier with the result and highly recommend.

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Company Response

Thank You for the opportunity to install a new garage door .
It was a pleasure to meet you and to be of service to you. Please let us know if I can be of any further assistance to you .
We look forward to being of service to you in the future too.

Sincerely
Aladdin Garage Doors

Private User
Private User
0 reviews Calgary, AB
10/10

Install cables

Reg is the ultimate professional! I called and he came within the hour! He is very courteous, gave me some tips on how to care for my garage door, and explained what he had done. I will definitely use Aladdin Doors again and recommend them to all my friends and family. Thank you so much, Reg!

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Company Response

Thank You for the opportunity to install a new set of torsion cables.
I appreciate your valuable feedback and look forward to being of service to you in the future too.

Sincerely
Reg
Aladdin Garage Doors Calgary

Private User
Private User
1 review Airdrie, AB
10/10

Garage door replacement.

Reg was very quick to reply to all my communications and was willing and able to complete on short notice. The price was very competitive and he serviced the existing door opener to ensure optimal and safe working. He was prompt, friendly and knowledgeable.

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Company Response

I appreciate your valuable feedback and Thank You for giving us the opportunity to install a new garage door.
Please feel free to contact if I can be of any further assistance.
We look forward to being of service to you, your family and friends in the future too.

Sincerely
Aladdin Garage Doors, Calgary

meggoh in Calgary, Alberta CANADA T2R0L2
meggoh in Calgary, Alberta CANADA T2R0L2
1 review Calgary, AB
10/10

Supply & install Low clearance garage doors and openers

Reg did a great job installing both garage doors all by himself. We are impressed very impressed by the quality result.

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Company Response

Dear Meg
Thank You for putting your trust in our services and giving us the opportunity to install the doors and wall mount openers.
It was a pleasure to meet you and to be of service to you. Please let me know if I can be of any further assistance.
Sincerely
Aladdin Garage Doors, Calgary

Colette
Colette
0 reviews Calgary, AB
10/10

Great service and knowledgeable

Aladdin garage doors (Reg) came and assessed my door and was great. He addressed my concerns with insulation and was courteous. He installed the door and took away my old door quickly. He was great.

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Company Response

Thank You for the opportunity to be of service to you and to install a new garage door.
I appreciate your valuable feedback and for recognizing us in the community.
Please feel free to contact if I can be of further assistance.

Sincerely
Reg
Aladdin Garage Doors Calgary

Private User
Private User
1 review Airdrie, AB
10/10

Garage Spring replacement

Prompt service arrival, quick install and Reg was very a great guy and knowledgeable. He explained what was wrong with the springs.

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Company Response

Thank You for giving us the opportunity to install new springs on your garage door. I appreciate your business and your valuable feedback and look forward to being of service to you, your family and friends in the future.

Sincerely

Aladdin Garage Doors, Calgary

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aladdin Garage Doors Calgary

Covid-19 Notice:
Aladdin Garage Doors, Calgary is open for business to fix your garage door!
As an essential service provider, we are here to help you during the lockdown. So you can continue to get where you need to go - groceries, doctors, check on loved ones.
We are offering 24/7 emergency service (no extra surcharge) and can be at your doorstep within the hour. Please call for an immediate appointment.

Aladdin Garage Doors Of Calgary is a BBB A+ Certified Company. We handle different types of Garage door and Operator installation, maintenance, service, and repair. All our products and services come to you with Warranty from approved vendors.
We carry replacement parts from top manufacturers to complete the job onsite. These include:
Torsion springs, Rollers, Cables, Tracks, Inside wall units, Outside keypads, Remote controls, Safety sensors, and Weatherstripping.

Call Aladdin Doors® Calgary at 403-908-0999 today or visit our website at www.aladdingaragedoorscalgary.ca to schedule a service call or an installation.

We appreciate your business and look forward to being of service to you.

Check out our Facebook page:
https://www.facebook.com/aladdindoorscalgary/

CATEGORIES
Garage Doors & Hardware
SERVICES
Residential Garage Doors Sales & Installation Residential Garage Door Repair Garage Roller Replacement Garage Door Springs Replacement Garage Door Off Track Garage Door Opener Repair Garage Door Opener Install
BRANDS
Amarr Doors Northwest Door Canada Chamberlain/Liftmaster Garage Door Opener
SPECIALITIES
Free Estimates To ensure your trust, we do a thorough background check on our employees and train them on all aspects of garage door systems.
WEBSITE
http://www.aladdingaragedoorscalgary.ca/
YEAR ESTABLISHED
2003
PAYMENT METHOD
ALL Major Payment types Accepted
MEMBERSHIPS
BBB A+ Rated
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year on Workmanship PLUS respective Manufactures Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.