Greensaver was recommended to me by a colleague. However, my experience with this company was the worst I'd ever had with any company. The person doing the audit walked with a young helper and spent the entire time of the audit on her phone.
When I read her report, it was so badly written that I was aghast. Greensaver had no problem with the quality of the written report. When I arranged to have someone start to do the work, the fellow had not bothered to be aware of the nature of the job and thought he was coming to do roof insulation, ladder in tow. I complained about the level of service and all I got was more disrespect and rudeness. I ended up just about throwing him out of my house.
The other people Greensaver suggested I could deal with never returned phone calls.
The company was prepared to give me a credit for any contract but indeed I should have had an instant refund of some of my money. It was a total write-off for me and the worst experience I ever had with a company.
I'm glad to see that others have been having a better experience than mine, a few years ago. But alas, there also some other victims out there.
- Approximate cost of services:
- $300.00
- Company Response
Thank you for your feedback. GreenSaver has made positive changes since your unsatisfactory experience with us a few years ago.
I would appreciate the opportunity to show you that our efforts to improve our customer experience have indeed been successful, as your fellow reviewers have suggested.
To start, I'd like to offer to review the energy audit report that was written for you and prepare a report that you find satisfactory.
To initiate this please contact me by calling 416-203-3106 and ask to speak with me.
Regards,
Kaitlin Gates
Client Support Manager