We recently had our basement renovation completed by HTR. We ultimately decided to go with them based on several factors:
1) Their quote was organized and transparent.
2) Their sales guy Dmitry replied quickly, and communicated clearly.
3) They were priced competitively for the scope of work, and were able to articulate where the costs came from in their breakdown
4) They were able to promise a 3-4 week renovation.
Experience during the renovation:
- All of their trades people are very skilled, and for the most part they all treated our house with respect.
- Executed the work under 4 weeks, which was very impressive.
- Payment was scheduled and well organized throughout the process.
- For the most part scheduling was smooth but there was a couple times the different trades people were not scheduled correctly leading to them stepping on each others toes, and probably contributed to some of my complaints further down in this review. (example: Flooring person trying to lay floor while plumbers & painters are trying to work around him. Or Painter having to come back a couple times as the plumbers are brushing up against their walls while they paint).
- Project manager did a good job replying to my emails and returning calls when there were extra questions.
- Project stayed on budget for what we were quoted.
They delivered on all of those aspects, and in the end we are satisfied with the renovation. That being said why there rating is not a perfect 10 is for the following reasons.
1) The tiny details at the end were missed or unfinished. As the workload and payment got smaller their focus seemed to drift a bit leading to the following complaints:
- The nice varnished railing they put up on our stairs has white paint in the grooves that we cannot remove no matter how hard we try. The
stair railing should have been added after the painting was complete, or the painters should have put a cover on top of it.
- tiny bits of paint on the floor that's right next to the baseboard that their cleaning crew missed and is not easy for us to get still remains.
- Top of the bulkhead was not fully painted. On our door wall and bulkhead we have two different colours, yet on the top of a bulkhead of drywall the paint seems to be haphazardly splashed resulting in an unfinished look that we need to touch up.
- The stone veneer fireplace(which looks great for the most part) has white caulking/dust lines all over parts of it. Leading to a dirty look in some parts of the stone, that we have to spend the time removing and cleaning, which is not easy.
2) Lack of communication in one area caused an expensive repair for us.
- We have an old furnace that has been chugging along for some time with no issues, and while we knew we'd have to replace it one day, we were not prepared to have to do it immediately after the reno. Our Reliance Furnace Tech believes it died so suddenly for the following reason:
- There taping and mudding person shut off the furnace and airflow while they worked, but they did not block the furnace venting or advise us that once it was turned on again it would absorb all of the drywall compound that was in the air. So as soon as the reno was completed our furnace died, and we had an enormous amount of drywall compound caked and dried into the furnace.
Had HTR informed us that this was a risk, or that we should get the furnace cleaned out once the work was done (or done it themselves), we wouldn't have had to spend $5,000+ after an already expensive reno. A simple email during the reno would have saved us one extremely cold weekend, and an expensive headache.
The above mentioned issues spoils what was an almost perfect renovation up until that point, but in the end a nice finished basement was what we asked for and what was delivered.....just don't look too closely at the hand railing or baseboards.