Lucky Granite Ltd.

Countertops
Bay 103 4632 1 Street SE Calgary AB T2G 2L3
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94%

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Reviews for Lucky Granite Ltd.

Average customer rating:
9.7 10 (24 reviews)

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RKP
RKP
1 review Calgary, AB
10/10

Kitchen countertop removal and install

Organized, efficient and great value - Vanessa was great to work with and was always friendly and helpful. I picked quartz and couldnt be happier with my choice; the countertops fit perfectly and the work was done within a week and a half of my first visit. Very pleased with the result and would recommend them for sure.

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Company Response

Thank you so much for taking your time to write us a review. Once again, we appreciate your business and support and looking forward to see you again for new project in future..!!!

Private User
Private User
Private User reviews Calgary, AB
3/10

Bathroom renovation

We got new bathroom countertops from Lucky Granite. Vanessa was initially lovely to deal with. We got a great price on a remnant slab. The quartz was cut to perfection and the installers did a great job.

I am unfortunately not able to give a good review due to the included plumbing service. The “plumber showed up, walked into the house without introducing himself and went to work. It took him almost 3 hours to install 2 faucets. Before he left, I mentioned that one of the handles was crooked and he said it came that way, which was not the case. Within 5 minutes of him leaving, I checked underneath the sink and 3/4 of the water lines were leaking. Upon further examination, the faucet wasn’t lined up and there was a gap behind it. I phoned Vanessa and said I didn’t want him to come back because he was grossly incompetent. She started yelling at me on the phone saying it wasn’t fair that I not pay him for his work and had to let him in to try to fix the job. Since he seemed to not have any idea of what he was doing, and was very obviously not a licensed plumber, we declined to let him back in and to avoid being yelled at some more, agreed to pay 2/3 of the plumbing cost. When we brought in a real plumber a few days later, this is what was wrong:
The faucet did not line up and showed a gap in behind
The handle was crooked.
3/4 of the water lines were leaking heavily
The drain was also leaking
One of the fittings was a whole size too big so a piece of plastic was inserted to try to make it fit
Old lines were used without 11 year old washers being replaced.
It took our licensed plumber 2 hours to fix the botched plumbing job.

Unfortunately I would not recommend Lucky Granite because of how this issue was handled, and most DEFINITELY not the plumbing through them. If you use Lucky Granite, hire your own licensed plumber to do it right.

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Company Response

Thank you for taking your time to leave us a review. We're really sorry that you had been through that kind of experience with our plumbing service. I will definitely bring it up to our boss's attention. As you know, we tried our best to connect with our sub contractors such as tile guy, plumber to ensure that they will provide our clients quality service as well as efficient jobs. If there's any problem we always send them back to look after and take fully responsibility. We always give our clients an option if they would like to hire their own licensed plumber or use our plumber. Overall, we appreciate your business and will learn from our mistake and make sure our contractors that we partner with in future will provide the same quality job and service as we promise to our customers.
Thank you so much,

danflora.chen
danflora.chen
1 review Calgary, AB
10/10

Kitchen countertop

Very friendly, efficient, professional service. I would use them again for the future projects. Highly recommended service!

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Company Response

Hello Flora. Thank you so much for taking your time to write us great review, we really appreciate your business and look forward to see you again ..!!

Agness
Agness
1 review Calgary, AB
10/10

Kitchen renovation

Lucky Granite was the best. Right from the very beginning the service was fantastic.
Vanessa was amazing. She was nice, friendly and professionally. She walked us through the whole project and patient answered all the questions from her clients. The crews was fast and did fantastic job with my kitchen countertop (took them only 2 days to finish my kitchen).
I would hire them again in the future without thinking twice.

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Company Response

Hello Agness. Thank you for taking your time to leave us a great review, it was our pleasure to work with you and we looking forward to see you again for another project in future.

pbajor2001
pbajor2001
1 review Airdrie, AB
10/10

Replaced kitchen countertops from granite to quartz

Lucky Granite was great. Right from the very beginning the service was fantastic. Vanessa was a pleasure to deal with. They sent someone out right away to take measurements. I sent her pictures of the type of quartz pattern that I wanted and she sent me back pictures and a quote very quickly. We had quartz countertops (stovetop counter, large v-shaped island, and a small drawer countertop) and solid quartz backsplash installed, such that the pattern from the 3cm countertop matched up with the 2cm backsplash as it went up the wall. The crew came on time, had great input and feedback, and the quality and workmanship was impeccable. I would hire them again in the future without thinking twice. I was referred to them by another friend who used them and I could not be happier. In addition, their pricing was reasonable and less than what others quoted, but the service above all was the best.

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Company Response

We appreciate for taking your time to write us a wonderful review, Paul. It's our pleasure to working with you and we're looking forward to see you again. Have a great weekend to you and your family..!!

D. W.
D. W.
1 review Okotoks, AB
10/10

Legal basement suite kitchen and bathroom

Nikki and the staff at Lucky Granite were great to work with as we kept having to move back installation dates. The product is beautiful and a great price point. We would highly recommend them!!

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Company Response

Thank you so much for your kind words, Donna. We really appreciate you taking the time out to share your experience with us. We hope to have more opportunities to serve you and someone you know in the future.

Scott Reid from Calgary
Scott Reid from Calgary
6 reviews Calgary, AB
10/10

Kitchen Island and Countertops

We were looking to convert our island with an elevated eating bar to a flat top and install quartz on the island and countertops. We picked Lucky Granite as ine of the companies to review our plans based largely on the reviews posted here and we weren’t disappointed. They were prompt in all aspects from estimates, product selection and installation. We would highly recommend considering Lucky Granite for your projects!!

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Company Response

Thank you so much for taking your time to leave us a review and it's mean a lot to us...!!We looking forward to see you guys again for another project in near future..!! Once again, thanks Scott & Ariana

nashma in Calgary
nashma in Calgary
2 reviews Calgary, AB
10/10

Bathroom Double sink countertop

I purchased a remnant piece or quartz from Lucky who came out to my home, took measurements and one of my prepurchased undermount sinks in order to exact fit them. It turned out though, the templated sink was 1/2" larger than the other (yes, identical packaging, UPCs, etc) leaving me with only one fitting sink. Vanessa went out her way to find me a pair of matching sinks that would fit - gave me an excellent price - and had them installed in 2 business days. Service beyond expectation. Very happy.

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Company Response

thank you so much for wonderful review that mean a lot to us..!! We looking forward to work with you again, Marilyn..!!

Eric - Airdrie
Eric - Airdrie
1 review Airdrie, AB
10/10

Reno- New kitchen counters

Recently had Lucky Granite quote/install new quarts countertops and under mount sink for my kitchen reno project. They were amazing to deal with from start to finish. They provided a detailed quote/accurate measurements samples and suggestions on color/style along with a timely install. Install crew were very professional friendly in wrapping up this project. Highly recommend using them for your project.

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Company Response

Thank you for taking your time to write a review for us, Eric. Please enjoy your new countertop and looking forward to see you again for another project..!
Merry Xmas and Happy New Year..!

Bev Schenk in Calgary
Bev Schenk in Calgary
3 reviews Calgary, AB
10/10

Quartz Countertops

We are very pleased with the work and crew from Lucky Granite. Their measurements were exact and all the counters fit liked a glove. I couldn't believe how quickly they were able to install. We had our entire kitchen done in 2 1/2 hours. They cleaned up after themselves and left my kitchen neat and tidy. We would highly recommend them to anyone who needs countertops replaced!

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Company Response

Thank you for taking your time to leave us a very good commend which means a lot to us.We looking forward a chance to work with you again.
Take care, Bev

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lucky Granite Ltd.

Established in the City of Calgary, Lucky Granite Ltd. is a family owned and operated business. We specialize in customizing granite, marble, and quartz. Located not far from downtown, our fabrication facility provides cutting-edge technology and craftsmanship to ensure each project is polished to perfection.

With over a decade of experience, our highly skilled professionals deliver the finest services and innovative ideas that fit your every need. Our team operates in a safe and secure manner while completing installations on time.

We endeavour in serving you better by offering competitive prices and it is our passion to excel beyond customer satisfaction. No job is too big or small. We complete the job within 1 week! We’ll work with you to turn your kitchen and bathroom ideas into reality.

CATEGORIES
Countertops
PRODUCTS
Granite quartz and marble kitchens and vanities countertops, island, fireplace, table, bars
SERVICES
Complementary in-home estimates and templates, installations, service calls, fabrication, custom made kitchens and vanities countertops
BRANDS
Vicostone, TCE, Caesarstone quartz, Pearls Sink,LG viatera Quartz
WEBSITE
http://luckygraniteonline.com
YEAR ESTABLISHED
2014
PAYMENT METHOD
VISA, MASTERCARD, CHEQUE, CASH
LICENSES
Yes
MEMBERSHIPS
BBB
DIPLOMAS
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Yes
WARRANTY TERMS
5 years
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