Basco Calgary Window Repair & Glass Replacement

Windows & Doors Installation & Service
Calgary AB T2Z 3E6
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Write a Review


Paul Seville
Paul Seville
1 review Calgary, AB
8/10

26 window units replaced

PRO: (2)
1. Simon and his team are great to have around and perform a fast and efficient job. 5 guys plus Simon, job done in 1.5 days,
2. An error was made and 1 unit that was not to be replaced was removed. It broke in the process so could not be re-inserted. Simon replaced it with a new unit for free on a second visit.

CON: (2)
1. Price came in at 30% higher than another provider but I went with the HomeStars recommendation. That is not a con but the point is I wanted the best and the team let me down slightly with their attention to cleanliness. The team took a lot of risk with their poor use of drop sheets to keep debris off the floors. I found them performing very messy work directly on my thick pile carpet. I addressed the issue with the team and again with Simon but they continued the habit. I found minimal damage, but it was nerve racking to watch a disaster waiting to happen. 4 black sticky residue spots on the carpet (the window sealant, photo of 1 spot below), many spots in the bathtub, on the floor tile and on the family room hardwood. Impossible to get off the carpet, I had to cut off the strands affected, Goo Gone worked everywhere else. No lasting damage and with 26 units replaced I was amazed there wasn't a lot more, but still, use drop cloths always and properly, why take the risk?
2. I was looking forward to the big points reward on my credit card but Simon won't take a credit card payment for over $3000. It was cheque or e-transfer.

Approximate cost of services:
$12,000.00
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Company Response

Thank you Paul for sharing your concerns regarding the respect of your house while our team installed your sealed units. Although this was addressed during the install by myself with the concerned people following your feedback, I regret that the standards that we promote were not fully adhered to. We have since had some changes with our installation crew, and the new team members are fully aware of the need to fully respect our client's premises. We appreciate your trust and our team will be happy to provide our services for future window repairs should you decide to hire us again.