We contracted Empire in April. They were very good about making the sale, responsive and fast (Riley). We were told the fence would be done by the end of May. And then they went radio silent. We could not get their construction manager to meet with us (Bruce, Ryan). Repeated attempts to call and email went unanswered. It was the week before Canada Day before the construction manager deigned to show up. And then it was a promise that the work would start within days. Nothing. And crickets. Again repeated calls, another promise and now excuses ("hard job in Nepean" "three of the crew quit" blah blah).
And now after three months of delays, they have decided not to do the job, saying it will be "too hard"... well, you did not think it hard when you made the estimate. Nor did your first or second construction manager after we finally walked through it with them. They put in contractual caveats about cost increases for potentially hard holes. So it seems they were covered. The excuses just sound feeble at this point.
Basically, a frustrating terrible experience. On the plus side, they did return the deposit without hassle. But not the interest for carrying it on our CC for the past 2 months. The Keg gift card was a nice attempt to assuage our anger. But really, I wanted a fence not a steak dinner.
I am sure there are other companies that can manage a fence project better and at least provide basic communications. Avoid. Or get real performance guarantees in the contract with penalties for non-communication, false starts, or no-start.