First off, thank you for in depth"review".
We always welcome and appreciate fair critique and feedback for our work. However, it's unfortunate that for reasons unbenounced to us you have decided to share a false review statements.
At no point did we try to convince you of replacing your current wood doors with new MDF doors. Our Core Business is kitchen cabinet refinishing not Refacing. Why we would sell you on the idea of refacing your doors instead of kitchen cabinet refinishing when your cabinets are in good shape, makes no sense. Infact, many of our clients would attest that we have turned down business and requested clients to take a more cost effective options by keeping the wooden doors as opposed to replacing with new MDF doors. Thus we agreed to cabinet refinishing not refacing.
Assuming, there is a defect with the product, it's reasonable to assume one would contact the contractor right away. If there was an issue within 2 months after installation, why were we not contacted? In fact it has been almost 9 months since the installation of your doors. The kitchen would still fall under our one-year warranty. Instead, you reached out to a different contractor and tried to resolve the "issue". Any reasonable person would go back to the company and make an attempt to rectify the situation. But no attempt was made on your end which says a lot about this "review".
In regards to your new contractors comments. We don't deviate from our process when refinishing cabinets for any reason. We conducted all the necessary steps for your cabinet as we do with every other kitchen. If there was no base coat primer applied the paint would not stick at all. It would instantly peel off the cabinetry like butter. The problem would have been noted right away not 2 months after the fact as you have stated. Sorry to say it again but even the technical analysis doesn't make sense.
In closing, it's quite ironic you are questioning the credibility of the homestars process and the reviews posted under our profile. Yet, you have chosen this Forum / website to do the same. The notion that close family and friends have submitted almost 30 plus favorable reviews, pictures is quite laughable. With countless others also not posting on homestars but very happy with the work that we have done. Our reviews speak for themselves.
If you would like to discuss feel free to give me a call at 416-579-7823. We stand behind and take pride in our work and don't shy away from erroneous reviews.