I decided to pick this company after getting 27 calls and 12 emails from their Moving Consultant and seeing the good reviews. I am at a loss for the discrepancy in what I read and what I experienced. I was quoted 3 hours and 4 movers. The movers started by coming in with their salty shoes on and proceeded to walk through the house. I asked them to take their shoes off or cover them and they said no. Roger confirmed that they do not take shoes off or use shoe coverings. Then they finally brought runners in, and proceeded to roll them up half the stairs-and step around them. They only came with 4 runners, which did not cover enough space and proceeded to use the furniture covering blankets. I had packed everything in boxes and had about 12 pieces of furniture in total. They took a hap hazard approach to the furniture, some was wrapped, some was not, some was covered in the dirty blankets they used as floor coverings. They threw my sofa cushions on the ground (right into the snow and salt). They didn't have the correct tools to take apart the one item that required it and proceeded to blame that on me. They didn't set up the ramp properly and 1 guy fell pretty bad. I am pretty sure they weren't wearing gloves on one of the coldest days of the year. The 4 men all seemed to have 0 moving experience. They then took a 20 min break en route to the new location (that I was charged for). Then when we got the new location, it took about 30 min for them to figure out where to park as they claimed they could not back the truck into the drive way (it had been done before). I made several requests to cover the floor again and they proceeded to ignore them and keep stepping on the light carpets. Then with many items left in the truck I was told I have to pay for them to continue. But they could not give me an invoice or advise me how I could pay. I then called Roger who had egged me on to pay via cash previously and who told me I was getting a *special discount from the shareholder* (which is funny, the $100 deposit I paid wasn't applied). AFTER I paid I was sent a settlement contract (barring all further claims I may make against LGM and threatening legal action if I do) to sign and when I refused, I was threatened that the movers would stop and take my items. As I am speaking to Roger, I am moving my boxes (I'm a 5'4 petite woman) as I wanted this to just end-while the 4 men are all standing around. Not a single one lifted a finger for about 15 minutes. After the mover got proof I paid (god forbid!) 2 of the guys dipped off while only 2 stayed behind to help me (after I begged) put my bed back together and told me they could only help for 10 minutes or else their pay would be deducted. It ended up taking nearly 7 hours and my bed is scratched to bits, my BBQ is broken, the walls and carpets are damaged, clothes in the wardrobe boxes are crushed and the base of my chair is torn up (and that is just what I've found so far). I get the sense completing an insurance claim will do no good so I am taking to this site to warn people. If you want someone to treat your belongings like garbage, this is the company for you. I will probably laugh about this soon, but right now its too soon.