I woke up to a freezing cold bedroom this morning. The furnace we got from Smart Home Works was still under Goodman's warranty so I Googled Smart Home Works and found their phone number easily.
The person who answered the phone, before 9 AM even, was polite and understanding. She made sure a repairman could be at my house during my lunch hour.
Andrew was very helpful - I met with him at my house at noon, he quickly discovered some of my heat exchanger was cracked. He then left and came back with a new furnace before my lunch was over. I left him at my place to finish installing the new furnace, and came home from work to a warm house. I showed him the way out through our garage before leaving back for work, and he made sure not to lose my cat.
Great job Smart Home Works