Dr Rooter

Drain Services
2578 St. Clair Ave. W. Toronto ON M6N1L8
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89%

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Reviews for Dr Rooter

Average customer rating:
9.7 10 (241 reviews)

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A.Danesh in Richmond Hill
A.Danesh in Richmond Hill
3 reviews Markham, ON
1/10

Don't waste your time

I signed a contact with Dr. Rooter to replace the main water pipe to my property and gave them a down payment. The plumper was a no call, no show at the first appointment. We made a second appointment and the same story repeated. In the end, they simply returned my deposit with no apology.

1 of 1 people found this review helpful.
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LD in Queen West
LD in Queen West
2 reviews Toronto, ON
10/10

Excavate concrete floor, replace drain pipe and line 40 feet of 70 year old clay drain pipe.

Our house is a converted shoe factory with a polished concrete slab floor. Unfortunately, Mr. Rooter discovered that a section of the drain had collapsed and had to be replaced. This involved breaking through the concrete and making a trench approximately 8' long. To avoid further problems, we accepted Robert's recommendation to line the remaining 40 feet of 70 year old clay pipe. The crew were professional & efficient. The team who installed the lining were highly skilled and knowledgeable. So glad we had this work done.

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Company Response

Thank you for your great review. We glad that everything worked out and we have completed another successful project. Please keep us in mind if you or anyone you know in need of any plumbing, drain, waterproofing or concrete project. Thank you, DR.Rooter team!

Elena from Markham
Elena from Markham
3 reviews Markham, ON
10/10

Friendly and professional and by far the best price.

Great experience having Dr. Rooter to help get rid of a leak in the basement.
I would like to express my appreciation for the job they had done on my basement.
Friendly and professional and by far the best price. I will recommend to all my friends.
Elena

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Company Response

Elena, thanks so much for the review and of course for your business. If you or anyone you know needs our services don't hesitate to contact us.

Ken in Toronto
Ken in Toronto
1 review Toronto, ON
0/10

Basement Concrete

I hired Dr. Rooter to replace the concrete in my basement. This is the worst contracting experience I have ever had in my life.

The contract was to remove existing concrete, pour gravel, and then pour new concrete.

The old concrete removal went smoothly. The disaster happened on new concrete day.

The boss, <name redacted>, dropped off equipment for the crew and then left. The equipment he provided included a concrete slide for getting the concrete through the basement window, into the basement.

The crew consisted of 4 young men who didn't speak English. They ignored the contractual agreement to place gravel down before the concrete. Instead, they poured the concrete directly onto the dirt under my house. The threw the concrete through the basement window using a wheelbarrow without using the slide and destroyed my freshly parged and painted walls and pillars as the concrete splashed everywhere and made a huge mess. Worst of all, they did not level the concrete. The floor is now so uneven, it's practically impossible to cover. In short, an unbelievable disaster. I expected a professional job and instead I now have a liability--concrete directly on dirt, horribly uneven, under my house. The value of my property has gone down as a result.

The root cause was lack of supervision. The supervisor dropped off the slide in the morning and then disappeared for the entire day while a crew of young inexperienced amateurs destroyed my basement.

NEVER hire Dr. Rooter for basement concrete.

3 of 3 people found this review helpful.
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Tracey in Toronto
Tracey in Toronto
2 reviews Toronto, ON
10/10

Interior drainage system

My husband and I liked Steve from the moment we met him...he really heard what we needed and we hired Dr Rooter because of him... Alessandro and Dimitri did our basement and worked like Trojans! They did a super job! I give Dr. Rooter 10+....thanks guys!

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Company Response

Tracey, thank you for posting such a glowing review. I will pass on that message to all involved. Please keep us in mind for any drain, plumbing, concrete or waterproofing needs you may have in the future!

Chaz in Wingham
Chaz in Wingham
1 review Dundalk, ON
10/10

What a refreshing and honest interaction.

I got in touch with Steve through the Dufferin section of Dr Rooters website. Let me start by saying I was in the trades many moons ago, and I know the amount of talk you have to filter through to get a true honest answer. Not this time. Not with Steve. From the second he called me I knew this was something different, unique even. He was so personable and so straight forward. We had a flood due to our sump pump, and he cut right to the chase. No fuss, no muss, NO BS!

If you need honest, straight forward, from the hip service, seriously call Steve!!! What an amazing guy!!

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Company Response

Hello Chaz, your review and business is much appreciated. The entire team of Dr.Rooter work hard to provide exceptional service to all our clients. If you or anyone you know needs our services please do not hesitate to call us.

Bishop in Ajax
Bishop in Ajax
1 review Ajax, ON
10/10

Sump pump

We had a flood in the basement after the ice storm. They were very responsive and were here the next day to install the sump pump.

A man with integrity. Great customer service. Thank you Oleg!

Review has 1 previous version
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Company Response

Hello. We glad that we were able to make your experience with DR.Rooter positive. Thank you for your review and have a great day!

Shakhira
Shakhira
1 review Vaughan, ON
10/10

Drain services

Recently hired Dr Rooter for drainservices including modification.Thankfully for great customer service and professional crew,all the work was done on time and exceeded all expectations!I highly recommend Dr Rooter to anyone looking for reliable and fast services!

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Company Response

Thank you very much for choosing Dr Rooter. We really appreciate your feedback because it is very important for us to know that our customers are happy with our service. Dr Rooter is your number one choice for all your plumbing and drain needs

DK in Scarborough
DK in Scarborough
1 review Oshawa, ON
10/10

They go Beyond asking in customer satisfaction

I had a small leak in my basement, Steve stopped by instant quote and could start the next day. I had a problem with an ignorant neighbor having lined tons of bricks by the side of my house on my property!!! that needed digging.
The difficult neighbor was hard to reach. Finally on reaching he became difficult stating Dr. Rooter machines will trespass his property!
Steve came in next day with 2 tough guys and hand moved the bricks at a very nominal fee. AND HE HAND DUG THE FROZEN GROUND FOR THE SAME QUOTE! He also stood by we waited for the neighbor to show us where to stack the bricks. Neighbor did not show up on time he neatly stacked them on one side. MOTO OF MY STORY : STEVE DID EVERYTHING TO HAVE MY PROBLEM SOLVED. I HAVE NOT SEE A LEAK DESPITE THE LAST RAINFALL. In my opinion you are not going wrong with Steve. Steve kept his word!!

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Company Response

Hello Dk, thank you very much for such a positive review. it's good to say that everyone in Dr.Rooter team works hard to deliver best experience for our customers. Thank you for choosing Dr.Rooter, kind regards Dr.Rooter team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dr Rooter

Doctor Rooter Plumbing, Drain and Waterproofing provides Commercial & Residential services in Toronto, Etobicoke and Mississauga. Specializing in plumbing, drainage and waterproofing.

-Plumbing service
-Plumbing rough-ins
-Plumbing maintenance
-Drain installation
-Drain repair
-Drain snaking
-Drain cleaning
-Drain inspection
-Back water valve installation
-Sump pump installation
-Sump pump repair
-Grease trap installation
-Catch basin installation
-Catch basin cleaning
-Ejector pump installation
-Trenchless Installation drain or water line
-Hydro Jetting
-Power-flushing
-Basement waterproofing
-Foundation repair
-Foundation crack repair
-Weeping tile installation
-Weeping tile inspection
-Window well installation or repair
-Foundation underpinning
-Basement lowering
-Bench footing
-Basement walkout
-Concrete work
-Concrete driveways
-Decorative concrete/stamped concrete/decorative concrete
-Concrete Floors

CATEGORIES
Drain Services, Drainage Contractors, Plumbing, Waterproofing, Concrete Contractors, and Foundations
SERVICES
Drain cleaning, drain replacement, plumbing, waterproofing, concrete pouring, concrete forming, underpinning, basement lowering, sump pump installations, foundation repairs
BRANDS
American Standard, Toto, Moen, Delta, Kohler
SPECIALITIES
Trenchless Installation, Sewer and Drains, Foundation Underpinning, Basement Lowering, Drain Camera Inspection, Plumbing Installation, Foundation Repair, Basement Waterproofing, Sump Pumps.
WEBSITE
http://www.doctorrooter.ca
YEAR ESTABLISHED
2012
NUMBER OF EMPLOYEES
32
PAYMENT METHOD
cash, cheque, e-transfer, Visa, MasterCard, Debit
LICENSES
T85-4702641, T87-4750201
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 years TRANSFERABLE WARRANTY
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.