Dr Rooter

Drain Services
2578 St. Clair Ave. W. Toronto ON M6N1L8
HomeStars  >  Drain Services in Vaughan  >  Dr Rooter
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.
93%
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
41
2
1
Verified by HomeStars

Reviews for Dr Rooter

Average customer rating:
9.8 10 (213 reviews)

Sort by

suegrech in Whitby
2 reviews Whitby, ON
0/10

I would not use this company again! Had a leaky basement, Steve came out right away and was very friendly. I hired them and was told that I should pay cash and if I gave a good review I would be given a $50 home depot gift card. They came right away to fix the leak. They didn't completely fill the hole back in beside my house and after the first rain fall I had a sink hole appear. My basement continued to leak. Steve had the guys come back to fix it. He told me for my trouble he would give me $100 gift card and 8 bags of gravel. I never received the gift card or gravel. I called Steve and he didn't return my calls. THIS YEAR, my basement is leaking again!! I've called an no one will return my calls....very sad that I paid $1,700 cash and still have a leaky basement. I'm a single mom and can't afford to pay out so much and really feel like I was taken advantage of. I would never recommend this company and they shouldn't be listed on HomeStars.

Was this review helpful?
carriere.philippe in Thornhill
1 review Toronto, ON
10/10

I called Dr. Rooter on a holiday to get help with a frozen pipe. They did not have any employees available to do the work until the following morning. Oleg, who I spoke with was kind enough to come by our house and help us deal with the matter. He identified the problem and helped us set things up so the pipes would defrost. He was super helpful and even gave me his cell phone number to give him updates. I can't be thankfull enough. This was fantastic customer service.

Was this review helpful?
Company Response

We are always happy to help you. Please let us know if there is anything else we can do for you. Thanks a lot for your feedback

VEE in Mississauga
2 reviews Mississauga, ON
6/10

I loved the response time! However our toilet was left looking worse for wear and we were charged for a service call after being told we would not be charged

Was this review helpful?
Company Response

Sorry for the misunderstanding you had with our technician on the phone. Thank you for your feedback

Private User
1 review Vaughan, ON
10/10

We sent a few quote request to replace our aging kitchen faucet.
Dr Rooter had by far the best price. The plumber was available to come the same day. He quickly replaced the faucet and was very professional.

Was this review helpful?
Company Response

Thanks a a lot. Customer satisfaction is one #1 priority. Dr Rooter team wishes you Happy Holidays

Esra in Toronto
1 review Toronto, ON
10/10

After waiting for weeks for another company to send in someone to fix this, I called Dr Rooter Monday morning and Sunny arrived right away. He did a great job, very neat, explained everything. Amazing service, very very pleased. Thank you.

Was this review helpful?
Company Response

we are very happy that you like the service. thank you for choosing our company

Kevin in Kitchener
1 review Newcastle, ON
10/10

Called Dr Rooter and spoke with Steve after my concrete floor started to crack and lift / heave. It was a difficult basement with no front window access. They did a great job with breaking up and removing of the concrete, adding more gravel and compacting it, then re-poured the concrete.
Thanks for the great work Steve and Dr.Rooter!

Was this review helpful?
Company Response

thanks for choosing Dr Rooter. we are happy that it all worked out the way you wanted. if you ever will need our help again please contact us without hesitation. we will you and your family happy holidays!

Adelia in Toronto
1 review Toronto, ON
10/10

I would like to express my gratitude and appreciation for the job I had done on my property. I recently renovated my ground floor basement for my ageing parents and decided to build steps on the side of the house from the backyard uphill to the garage. To make their trips easier the steps had to be low in height and with a rough finish to avoid slips. Special thanks to Ivan and Serge from Dr. Rooter for designing and bringing my idea to life. Great organization and work ethic from start to finish, highly recommend!

Was this review helpful?
Company Response

customer satisfaction is our #1 priority. we are happy that all went well. Thank you Adelia for choosing our company. if you ever will need help again we are always there for you

Pat from Toronto
2 reviews Vaughan, ON
10/10

Our water tank started leaking at 12.30am on a Friday night. Contacted Oleg immediately and he sent someone out to sort it out. As usual, the service was prompt, friendly and fixed the problem. Oleg and his team are truly excellent at what they do.

Was this review helpful?
Company Response

Thanks for your feedback, we are always happy to hear from our clients that they are happy with our work. We wish you happy holidays

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dr Rooter

Doctor Rooter Plumbing, Drain and Waterproofing provides Commercial & Residential services in Toronto, Etobicoke and Mississauga. Specializing in plumbing, drainage and waterproofing.

-Plumbing service
-Plumbing rough-ins
-Plumbing maintenance
-Drain installation
-Drain repair
-Drain snaking
-Drain cleaning
-Drain inspection
-Back water valve installation
-Sump pump installation
-Sump pump repair
-Grease trap installation
-Catch basin installation
-Catch basin cleaning
-Ejector pump installation
-Trenchless Installation drain or water line
-Hydro Jetting
-Power-flushing
-Basement waterproofing
-Foundation repair
-Foundation crack repair
-Weeping tile installation
-Weeping tile inspection
-Window well installation or repair
-Foundation underpinning
-Basement lowering
-Bench footing
-Basement walkout
-Concrete work
-Concrete driveways
-Decorative concrete/stamped concrete/decorative concrete
-Concrete Floors

CATEGORIES
Drain Services, Drainage Contractors, Plumbing, Waterproofing, Concrete Contractors, and Foundations
SERVICES
Drain cleaning, drain replacement, plumbing, waterproofing, concrete pouring, concrete forming, underpinning, basement lowering, sump pump installations, foundation repairs
BRANDS
American Standard, Toto, Moen, Delta, Kohler
SPECIALITIES
Trenchless Installation, Sewer and Drains, Foundation Underpinning, Basement Lowering, Drain Camera Inspection, Plumbing Installation, Foundation Repair, Basement Waterproofing, Sump Pumps.
WEBSITE
http://www.drrootergta.ca
YEAR ESTABLISHED
2012
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
cash, cheque, e-transfer, Visa, MasterCard, Debit
LICENSES
T85-4702641, T87-4750201
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 years TRANSFERABLE WARRANTY
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.