I had to waterproof my house last year. Called Steve and he came in and gave me a quote. They did the job. It's been over a year since that issue and they have come back 4 other times to come in and fix the issue because there was still water coming in. No matter how many times I called Steve or Oleg, they would return my calls and assure me they would fix the issue. What I like is they take ownership if there is a mistake. They stand behind their 25 year guaranteed warranty and most of all, they are good honest people. I always want to deal with good people. Hopefully the issue has been resolved and if not, I know I can call Oleg and it will get done right!
- Company Response
Thank you Jason for this honest feedback. We always stand behind our work and no matter how many times there will be an issue we will always come and take care of the problems that may arise. Due to the way your foundation is built and the type of soil it sits on there was a problem. We hope it is fixed now and you will not require additional waterproofing. However if something comes up ever again you know that you can rely on Dr Rooter for all your waterproofing, plumbing, drain and foundation repair needs.