The movers were excellent and very professional. The storage part very bad. We got an outdoor one when they had told me on phone they have climate-controlled ones. Because we were to use for less than 1 month and that would be free. We found this very dishonest business practice. Owner Mike said why would we need an indoor storage when it was 17 degrees on day of move in mid-November. But I said we would go to mid-December. So, beware of this company. If you just do a move, the movers are excellent in packing too. Also, they put a hold of $2,000 on your credit card before work without telling you the amount before. When I questioned that, they said it's what they do and I said it's fine but you need to let your clients know that you would be doing that.
- Approximate cost of services:
- $1,293.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you very much for your feedback, we are happy to hear that you were completely happy with our moving services, and our concern is that you are not quite satisfied with the storage service, as we are a company who strives for customer satisfactory, every review leads us to aid our customers better.
Our storage facility is made up of indoor and outdoor insulated storage. The units are based on availability, upon the date of move in. This goes for both indoor and outdoor insulated storage. On the day you moved into storage, unfortunately, only our outdoor storage was available and we offered you one month outdoor insulated storage for free to value your business with us.
Regards your concern about the credit card, with every move we must get an approval from the credit card company which is pre-authorization. This would happen with your approval on the signed moving documents. The morning of your moving day, the supervisor on your job asked for your credit card for imprint and called the main office for pre-authorization with your presence.
To avoid any miscommunication, confirm your requests and give you all details about the costs and moving/storage schedule, information was sent to you after booking via Moving confirmation.
This is usual procedure for all the moving companies and other organizations, however, we wanted to thank you again for your review, we have always believed that moving is a stressful endeovour, and if we are able to provide customer service that would lessen some of that stress, then we are on the right track.