I recently purchased a new house and wanted to have my fireplace redone with stone work. I found Stone Selex online and they had some great reviews so I decided to give them a try. On the day of the installation, Jack showed up to start the project. Upon breaking down the existing mantal, he noticed that the fireplace that I purchased was not a wall insert, which I was advised at a different store that it was. He was very knowledgeable and extremely nice to take the time and speak with the store I purchased it and even took the initiative to drive to them and speak with the store personal in person. Jack was right and convinced the store to accept the return and give me a better unit at generously discounted price. I was freaking out as I didn't want to delay the installation. After going to the store and replacing my fireplace, I called Jack and he agreed to use up his weekend and do the installation. He managed to get all the work done in one day and he was attention to detail making sure every stone was perfectly laid out and beautifully done. I never dealt with a contractor this nice and knowledgeable! I already recommended Stone Selex to other family members and told them to make sure they assign Jack to do the installation. Thanks again for all your hard work and kindness.
- Company Response
Your kind words me the world to us. We take pride in great customer service. We know that renovations can be stressful at times and we are happy that your installation of stone veneer went smoothly. Paying attention to detail and laying out the perfect pattern to install is our specialty. Once again thank you for your review and we are glad you are enjoying your fireplace.
Stone Selex Design