Princess Perfect Upholstery

963 Pape Avenue Toronto ON M4K 3V6
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HomeStars  >  Upholsterers in Toronto  >  Princess Perfect Upholstery  >  Nothing perfect about Non-artist princess (Princess Perfect Upholstery)
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Private User reviews Toronto, ON

Nothing perfect about Non-artist princess (Princess Perfect Upholstery)

Princess Perfect Upholstery
963 Pape Avenue
M4K 3V6

Conning customers. Without written or explained policies of her payment formulas (schemes) Lisa Jo (owner) helped herself to $200. off my VISA card before we had agreed on 1. price of the work she said she could do 2. expected date of completion 3. finishes (she claimed what I wanted "was no longer available" --I said I'd find it--). I dropped on of 2 chairs on a Friday night as she was closing. Although it is her "livelihood" it was beyond her abilities to guesstimate the cost of redoing 2 simple armchairs without seeing them BOTH. I found her bullying tactics strange--I know the ratings on social media are freighted and often untrue and doubted her integrity more than once in our first exchange. The next business day (following a long weekend) I had the other chair in her studio and the price point was now advancing beyond the $350 mark ea. I got home called her studio spoke to her assistant told him I could not go forward with the indecision and disagreements on finishes and the pricing formula she employed which was completely unsound. I wrote an email to her at the same time saying I would look elsewhere for a less high-end shop. She did not respond to my calls or emails for the next 3 days. I then received a clumsy note where she told me I could pick up my chairs and she was entitled to the $200. deposit...???What $200.deposit.She had asked me to present a credit card which I assumed she would "hold" until work was done,, the way you hold a hotel or restaurant reservation. No receipt, nothing signed, no verbal or written agreement, no policy tacked on a wall, no license to do her 'trade' anywhere apparent--but she was keeping my $200. I immediately reported her criminal misdemeanor to the Ontario College of Trades who are investigating. I reported the incident to my bank manager who referred me to VISA disputes dept. which is where this file ferments. Her bipolar approach to client service; her total disregard of unspoken business etiquette, her Russian Roulette game/business reads as desperation. Why didn't she respond same day to my decision to not go ahead I hostile fury and heightened tome she half-shrieked "I am BUSY". Too busy to conduct business in accordance with Canadian business practices honouring consumer rights and the privileges of having access to a client's credit card. It's called FRAUD.

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