Baz Aluminum Inc.

We had this company install new eavesdrops / gutters for our house all around along with leaf guards on the back half of the house. Initially while they didnt show up as scheduled, they apologized and did come on the 2nd date.

They worked hard and installed what was promised. That said, when I called back that the eavesdrops had a few leaks and we also wanted a quote on adding more leaf guards, Baz and his team seem to disappear.

Multiple contacts over months and multiple promises to show up on a specific date and time, came and went with no one showing up.

After the 4th attempt, I sent Baz a message informing him that Ill be letting my whole family (who also used him) know of the situation, and letting them know he cant be trusted to keep his word.

Theres an old expression that says it takes years to earn a customer and seconds to lose one. Im our case he just lost 3! I am going to lay another company to fix the issues hes been promising for months to come and take care of, including installing new leaf guards.

Talk about shooting yourself in the foot, at a time that you should be providing excellent customer experience so as to not lose customers.

Very disappointing and untrustworthy experience.

I requested a quote for replacing our eavestroughs and got a call back from Baz Aluminum within 24 hours. We talked about our project and he booked our first appointment for last Thursday evening. I called him at 4p to confirm he was still coming and he told me he completely forgot and was too busy to come that day but he could come on Saturday at 2p. Well, it’s now Sunday and no sign of Baz. So I will be going with another company and will rely on Facebook recommendations for the selection of who will get our project. Disappointing.

they do not honour their warranty, they do not call back and even when you eventually get them on the phone they promise to come but don't, yes, their price is reasonable but if you ever have problems, you'll have to call someone else