Ceara Kitchens Customs Cabinetry

Kitchen & Bathroom - Cabinets & Design
Newmarket ON L3Y 3E3
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HomeStars  >  Kitchen Planning & Renovation in Newmarket  >  Ceara Kitchens Customs Cabinetry  >  Kitchen reno UNFIXABLE - exceedingly poor workmanship and poor quality
Private User
Private User
Private User reviews Whitby, ON
0/10

Kitchen reno UNFIXABLE - exceedingly poor workmanship and poor quality

I have had 3 separate third-party expert assessments to confirm the following: Ceara Kitchens delivered an exceedingly poor kitchen renovation end-to-end that is unfixable due to poor workmanship, poor quality, and "done incorrectly" in many regards. 1. Uneven tile flooring installed with sharp edges throughout (danger to my toddler). 2. Cabinetry significantly mismeasured across the kitchen leaving gaps and eyesore filler pieces, and is very different from the contracted design. 3. Cabinetry finish is inconsistent in texture and colour, and overall looks like a low quality spray and hand painted job which started peeling/chipping away after a few days . 4. Paint drips filled shaker door seams, and so Ceara kitchens filled those seams and all other seams with rubbery caulking! Caulking is smeared across entire cabinetry and highly visible. 5. Crown is unevenly attached throughout, has far too many visible joints, and is dismounting from wall and cabinetry in multiple areas. 6. Backsplash has permanent knife marks on it from the cutter, and was not laid correctly on countertop (now severely cracking). It was laid around the valance which is incorrect and highly visible. There is a much longer list of deficiencies and inconsistencies documented by the external assessments… Despite the contracted 1 year warranty, I spent months trying to chase down the owner to address this and I was ignored. Buyers please beware! This was to be our forever dream kitchen, and instead I lost all of my savings to this disaster while on maternity leave. It has devastated our family beyond words.

Approximate cost of services:
$38,000.00
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Company Response

Hello,

Thank you for taking the time to review us. Ceara Kitchens has been in business for several years and we ensure every client comes home with a smile. With this in mind, it is unusual for our staff or products to dissatisfy our clients as they are very experienced and satisfaction is our top priority.

Our team has always followed up until our clients are content with the final product. Ceara Kitchens is also more than willing to fix any defects due to our workmanship. This being said, we are not always able to schedule last minute warranty work so we do inform clients it may be a couple of months before the corrections can be made.

We deeply apologize if there were any miscommunication following your renovation and hope you will give us the opportunity to rectify the situation for you.

Regards,
Ceara Kitchens