Luke was polite, thorough, very neat and very helpful. He explained the problem, possible solutions and costs in advance of doing the work. He took the initiative to add a valve to make any follow-up work easier for the next plumber to do. He spent extra time to make sure we were happy with the results. He was polite and cheerful. When he left you would never know there had been anyone in the kitchen doing repairs. Very impressed and very satisfied with the work done.