We have wool carpet on our stairs, but due to wear and tear a few of the stairs needed to have the carpet replaced.
I contacted Ranger Flooring (Jared) roughly 3 months ago, he came out and took a look at the issue and the amount of carpet I had on hand from when it was originally installed. Given the direction of the carpet and how much we had on hand (not a lot), he felt it was best if we had a seam on the one side. Price quoted was very reasonable. Given schedules/vacations etc we emailed back and forth and set a date for late August.
I contacted Jared a few days before the scheduled one -- and he said "yes, you are in my calendar and we'll be there between 9 and 9:30." They showed up exactly on time, brought materials with them to protect our hardwood floor and got to work quickly.
The two "new" stairs look absolutely great -- there is no way a person can tell where the seam is.
To sum up: very good communicating with me, always showed up when they said they would, very fairly priced, did a great job. Definitely a 10 out of 10, would hire them again in a heart beat and will obviously be recommending to friends.