Lusso Design (Entry Doors & Door Inserts)

Andrew was a pleasure to deal with. He provided great customer service and knows his products.
I am very happy with the installation of my insert, and would highly recommend him to others looking for glass inserts.

After interviewing 3 companies to replace our broken front door, we chose Andrew/Lusso Glass for both doors. The price quote provided was more than competitive for the scope of the project.

We selected a custom wrought iron full panel steel front door (painted) for the front door, and a full steel door for the back door which leads into the garage (for security). We also contracted Lusso to replace and match all locks on exterior doors.

Given that Lusso Glass is a newer company my wife and I were a little apprehensive, and slightly nervous at first. Those concerns however quickly evaporated. Andrew/Lusso was the first company/person to actually listen to what we wanted. The other companies/representatives tried to tell us what we wanted and rush us through the selection process. With Andrew there was no rush. I think he could happily talk about doors for an entire day and answer all questions with no problem!

Andrew had a great selection with some truly unique products, which made us satisfied, and comfortable selecting him as our vendor.

Soon after the sale the installer came to measure. I found him to not only be very friendly and professional, but also punctual and well organized. My wife and I felt like we had good contact and communication post sale.

One of the products that Andrew offers is a custom wrought iron door, which we had selected. My wife is an artist, so the plan was for her to design something. Plans don't always work out however, and we just didn't have the time to handle this task as well with a little one on the way, and other renovations to do. We switched gears on Andrew and requested another design we really liked. There was no issue switching the request - Andrew accommodated us smoothly.

On the day of the install - I found the installers to be top notch. They took on additional tasks like running the alarm connectors to a better spot etc - they OWNED the process. I didn't feel like i needed to manage them like other contractors. The quality was OUTSTANDING!

That's not to say there wasn't a problem - one of the ways to determine a good vendor is not when things go perfect - but rather when there are issues. Due to manufacturing delay - our insert wasn't available on the day of install as it was supposed to be. Andrew didn't miss a beat. He found a temp insert for us and had it put in as a placeholder, before we even knew there was a problem to be solved. He apologized and let us know how and when it would be handled. Again - no need for me to manage or get involved.

The next day Andrew turned up as promised with the proper insert and happily swapped it our for us. Again - no chasing, no phone calls, no management needed on my part - it was handled by Lusso Glass without a problem. That's what I call customer service and professionalism.

If anyone is still reading - let me recap:

-high quality product
-exceptional installation - very good quality job by the installers
-excellent customer service and management
-very competitive price

If you can't tell - my wife and I are thrilled at the work Andrew and the Lusso folks did for us. I would hire them again in a second. If only other contractors/renovation jobs we have had done were that smooth!!

Fantastic job done! We'd like to thank Andrew for the great service he provided us! Our doors look amazing now, 10x better, if not more, than they did before. I would recommend this company to anyone who is looking to get door inserts. No complaints whatsoever.

Andrew did an excellent job with our script address and custom made door inserts. My wife came up with a design sketch, and he did the drawings and digital renderings so we knew exactly what it was going to look like. He replaced all the door hardware, the lock, weatherstripping. We are very happy with his work!
Thank you Andrew!

Andrew is simply the best contractor we have ever hired so far.

After being mistreated by a contractor we hired at national home show, we turned to Home Stars to find someone to finish our door insert project. It turned out to be a very lucky and wise decision, we found Andrew and hired him.

Not only Andrew brought in a beautiful product and did an excellent installation, also Andrew impressed us with his professionalism and perfectionism.

Andrew is willing to spend time explaining every single detail about door inserts; Andrew is quality driven: premium laser cut inserts, high standard accessories, quality tools and a nice truck; Andrew keeps his promises: on time and deliver good results; Andrew pays attention to details and spend time going beyond normal standards; all these made Andrew stand out from crowd.

Thank you Andrew and keep up the good work! and thank you Home Stars for connecting Andrew to us!

Andrew was excellent to deal with, very courteous, professional and set the expectation from day one. He helped us design and install a completely custom design. He even came out to install it himself even though we were outside his install area.

The install went great and he was very meticulous in his work. He was patient and explained each step of the process and even gave me very helpful tips and suggestions regarding other parts of the door. He even helped seal our main doors that our builder couldn't fix properly.

Would highly recommend Andrew and his company.

Andrew did a great job at installing our Custom glass iron insertsin our front doors as well as script address. Excellent product and service, as well as going a little beyond to make sure everything was installed appropriately. He even pointed out some needed improvements that the builder needed to make (after fixing what he could then and there), as we just moved into a new home. Thanks Andrew.

We were very impressed with the detail and work that went into our Glass inserts. Our address scripting about our garage looks great and we have had many compliments and have referred our neighbours. Andrew was very professional and helpful not to mention very meticulous. I would definitely recommend Lusso glass to anyone.

We had the pleasure of dealing with Andrew when we had an address sign installed over our garage. Andrew was very professional and provided us with great examples of his work. He spends great amount of time in perfection and makes sure customer is fully satisfied. He did a fantastic job for us!
I would highly recommend Andrew to anyone who is interested!

Andrew was a great person to deal with from beginning to end.
The custom glass inserts and script address came out better then hoped. He is very knowledgable and passionate about his products, and was very professional to deal with. Thanks Andrew.