The Gentlemen Pros Plumbing, Heating & Electrical

Formerly The Gentlemen Plumbers
Plumbing
AB
Write a Review
Write a Review


HomeStars
Plumbing
The Gentlemen Pros Plumbing, Heating & Electrical
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for The Gentlemen Pros Plumbing, Heating & Electrical

Average customer rating:
9.4 10 (1170 reviews)

Sort by

Robert
Robert
1 review Edmonton, AB
1/10

Outrageous pricing

Prompt and polite. But took two seconds to suggest had to replace thermostat/valve on our hot water tank. Had to be told and shown error code. Said would cost ~1600$. It wasnt the issue. Said it was the blower. Gave 2000$ cost. Suggested replacing 50g tank for 6300$. Had blower replaced for 700$ elsewhere. Avoid, avoid, avoid.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Robert, thank you for taking the time to share your feedback. We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention.
It's important that our customers feel confident in our services, and we apologize for any miscommunication or misunderstanding that may have occurred during your interaction with our team. We take your concerns seriously, and we'd like the opportunity to investigate this matter further.

Private User
Private User
Private User reviews Calgary, AB
10/10

Basement shower p-trap replacement

Logan managed to do an excellent job while fending off my overly helpful young g-shepherd & listening patiently to my endless chatter. He took the time to show & explain, as well as a couple of difficult adjustments and awkward access. I won't hesitate to call again when the next stage is ready!
Thanks Logan!!!
:)

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thank you for your delightful feedback! We're thrilled to hear that Logan provided an excellent job, even amid the company of your furry friend and engaging conversation. We appreciate your kind words and look forward to assisting you with the next stage. Feel free to reach out whenever you're ready!

Private User
Private User
1 review Edmonton, AB
10/10

Kitchen double socket

Courtney is a friendly and cheerful individual. He is efficient and knows his job! Great at informing us about our problem and the resolution. Thank you for your concern courtesy, Courtney,

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Thank you for your kind words! We're thrilled to hear that Courtney, our electrician, provided friendly, efficient service and kept you informed throughout the process. Your appreciation means a lot to us. If you ever have more electrical needs or questions, feel free to reach out.

James Lee
James Lee
0 reviews Red Deer, AB
10/10

Water heater

They were very professional and friendly. I would recommend them to anyone who wants good quality service.

Approximate cost of services:
$6,000.00
Was this review helpful?
Private User
Private User
Private User reviews Blackfalds, AB
2/10

Toilet replacement

Had a leak around the toilet. They came out and said that the flange needed to be fixed. as well needed a new toilet... which it would cost $700. I asked for a break down of what I'm paying for but they don't do that just a total price. But I get a 5 year warranty.... After that they wanted to take a look at my hot water tank and said that the hoses were put in wrong but they could fix it for $800. No thank you.Don't recommend them

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

Thank you for your feedback. We are always looking for opportunities to do further training with our technicians. I would love to hear more about your experience and see what areas can be improved on. Please give me a call at 403-288-1111 and ask for customer care.

Private User
Private User
Private User reviews Calgary, AB
10/10

Very Happy

Gentlemen Pro's sent technician Sam accompanied by apprentice David for the annual home inspection and some requested plumbing service work. Both technicians were very professional and personable, and I would be very happy to have either of them back in the future. My mind was put at ease by these excellent technicians getting everything done.

Approximate cost of services:
$450.00
Was this review helpful?
Company Response

Thank you so much for taking the time to review our plumbing services. Providing professionalism and world class customer service are just a couple of things that we pride ourselves on. Our technicians are knowledgeable and some of the highest trained in the industry, we are proud that that was shown during your appointment. We look forward to working with you again when you need a professional plumber or electrician.

daisakura
daisakura
2 reviews Edmonton, AB
10/10

Rich the Masta and Heidi the apprentice vs. the bowed line of poop

Rich is a pro and is a great plumbing historian, Heidi will be the same sooner than later. They came in to fight a monster soft clog in our main line out to the sewer and they gave it their all. They eventually conquered the annoying monster that plagued our house. Eternal thanks and hope to see you again sometime.

Approximate cost of services:
$900.00
Was this review helpful?
Company Response

Thank you for taking the time to leave a review. We are delighted that we were able to resolve your plumbing issues, I mean, monsters. We love what we do, and we appreciate our customers. Please call us if you need any plumbing, heating/cooling or electrical repairs or services.

Jim
Jim
5 reviews Edmonton, AB
10/10

Toilet Install & Dishwasher Leak

Brent and his apprentice Cole came over to take a look at our dishwasher and quickly found that the issue was not plumbing related. I had called the office earlier in the day to ask if a new toilet could be put in if their staff had the time. They made the time and did an awesome job! We always use Gentlemen Pro's and always have an amazing experience.

Approximate cost of services:
$650.00
Was this review helpful?
Company Response

Jim, thank you for leaving us a review on your toilet install and dishwasher leak.

Eric in Edmonton
Eric in Edmonton
0 reviews Calgary, AB
10/10

Plumbing leak

Had a leak in my bathroom sink. They were able to get a service technician come quickly. Flavien came in and answered all my questions and did a great job. Its obvious when you are dealing with someone who cares about their work and job and Flavien is an example of this. 2nd time I have used this company and will continue to do so if a need arises. They are excellent.

Approximate cost of services:
$1,300.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Eric, you are absolutely right; Flavien takes pride and care in his work. We are so grateful for you.

Private User
Private User
Private User reviews Bentley, AB
10/10

Gentlemen Pro Plumber , Bill and Ashton

Bill came with Ashton for what I thought was a clogged drain but managed to clear my entire line of old debris( just moved into my new( older) home.! Also put new pipes accessible in my home instead of old corroded steel pipes ! Wonderful work, beautifully done and very professional and pleasant guys!! Thank you so much- I highly recommend Bill and Ashton from Gentlemen Pro Plumbers !!

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Thank you for taking the time to leave this review for Bill and Ashton, we are so lucky to have them on our team of technicians.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Gentlemen Pros Plumbing, Heating & Electrical

With professional, dedicated plumbing service to all major cities and surrounding areas in Alberta, and with some of the best plumbers in the industry, The Gentlemen Plumbers work hard to exceed your expectations and deliver quality. If you need a plumber, call us today for plumbing or heating issues, leaky sinks and faucets, clogged drains, toilet, bathtub and shower repairs, furnace cleaning and repairs, hot water tanks and tankless hot water heaters, furnace installation and maintenance, trenchless pipe repair, camera sewer inspection, and more! We have local branches in Calgary, Edmonton, Red Deer, Lethbridge, and Medicine Hat, with extended service all over Southern Alberta, including Camrose, Sherwood Park, St. Albert, Airdrie, High River, Crossfield, Carstairs, Olds, Innisfail, Wetaskiwin, Leduc, Lacombe, Okotoks, Nanton, Taber, Cardston, Didsbury, Brooks, Crowsnest Pass, Cochrane, Strathmore, Sundre, Three Hills, Ponoka, Fort Macleod, Pincher Creek, Bowden, Fort Saskatchewan, Chestermere, Sylvan Lake, Spruce Grove, and Stony Plain.

CATEGORIES
Plumbing, Electricians, and Heating & Air Conditioning
SERVICES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
SPECIALITIES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
WEBSITE
https://www.thegentlemenpros.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, MasterCard, Discover, Direct Debit, Cash, Cheque
MEMBERSHIPS
Diamond Club, Platinum Club
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year, 5 Year, 10 Year, Lifetime
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.