My insurance broker gave me 10 days to water proof my basement or be thrown out of the insurance company. This was much pressure for me. Templar had prior quoted an OUTRAGEOUS $32,770.00. No other quotes were obtained. His team did the damp proofing within 3 days. I was astonished when his price, simultaneous with the broker's timeline, increased a further $5,000 despite NO additional work. When paying, I queried the increase. I told Robert I would pay the extra but also felt compelled to share his story online. On hearing that, he deducted the additional $5,000. On Monday night after rain the basement stank heavily of damp. A property agent who visited my home considered it a serious disadvantage. Was it $32,770 down the drain? Certainly seems so. I have lost complete confidence in Robert and Templar
- Company Response
Templar has never in our company history performed a basement foundation waterproofing job as this client above mentions in the first line of their response.
What we did for this client was refer her to a very reputable waterproofing company to waterproof her foundation. This work was performed in November 2013. They did a great job. Afterwards the client promptly paid them. The client then hired Templar 2 1/2 years later in May 2016 to perform the basement mould remediation. At that time we provided the client with a new quote that was more than the original quote due to the fact that the client waited over two years to do the mould remediation. This was a big job . Templar was on site for more than ten days. Not the three days mentioned in the review. After the job completion the client felt that our quote was too high and wanted just to pay the amount from the original quote even though all the additional work performed was clearly stated in our quote. After some brief discussion with our client Templar decided to give the client the discount they were asking for to avoid any sort of dispute with them. It should be noted here that the client was so pleased with our work that they decided to write one of the best and most articulated review we have ever received.
Last month on October 16 2017 we came out for a site visit to hear about a bad smell that our client said was coming from her basement. We could notice no such smell. Our client agreed but said the smell was evident the day previous. We asked the client if we could come by the next day with the waterproofing company so that they could inspect their work. They include a 20 year warranty for the work they did. The client told us they would call us back & let us know what day would work for them for the waterproofing inspection. They never called. Instead they wrote this negative review complaining about the waterproofing work performed 2 1/2 years before our work was performed.
We at Templar take great pride in our work and customer satisfaction. We have never and never will walk away from a job leaving a client dissatisfied. Why they refused us on a future site visit that included Templar and the water proofing company is something we just don't understand.